The Effect of Flexible Work Arrangements on Job Performance among Female Employees in the Banking Industry: The Mediating Role of Psychological Well-Being

DOI

10.2991/978-94-6463-666-6_8How to use a DOI?

Keywords

Female Employees; Banking Industry; Flexible Work Arrangements; Work-life Balance; Job Performance

Abstract

In the current century, there has been a significant increase in the participation of women in the workforce. Although their contribution to the nation’s progress and economic development is essential, women often face challenges balancing their family duties with their professional responsibilities. This paper aims to examine the effect of flexible work arrangements on job performance, with psychological well-being serving as a mediating factor. Job-Demands Resources (JD-R) model was adopted for the study, and a conceptual framework was developed. There were 170 female employees from the Malaysian banking industry participated in the Google online survey. Partial Least Square Structural Equation Modelling and bootstrapping were used to test the proposed hypotheses. The results showed that female employees with flexible work arrangements reported higher job performance. Flexible work arrangements have a significant and positive effect on psychological well-being and job performance. It also serves as a significant mediator in the relationship between flexible work arrangements and employee job performance. Similarly, psychological well-being also has a significant and positive effect on job performance. The study suggests that organisations, particularly banking institutions, should consider flexible work arrangements to improve employees’ psychological well-being and job performance. This research offers guidance for establishing optimal work environments and influencing future policies within the banking industry.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yu Xian Tan
AU  - Ai Na Seow
AU  - Siew Yong Lam
AU  - Chi Hau Tan
PY  - 2025
DA  - 2025/03/17
TI  - The Effect of Flexible Work Arrangements on Job Performance among Female Employees in the Banking Industry: The Mediating Role of Psychological Well-Being
BT  - Proceedings of the 12th International Conference on Business, Accounting, Finance and Economics (BAFE 2024)
PB  - Atlantis Press
SP  - 134
EP  - 152
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-666-6_8
DO  - 10.2991/978-94-6463-666-6_8
ID  - Tan2025
ER  -