LegalEase: Bridging the Legal Gap through AI-Driven Digital Transformation in India

DOI

10.2991/978-94-6463-738-0_55How to use a DOI?

Keywords

Legal service marketplace; End-to-End user support; real time notification; dynamic service; AI technology based Chatbot; AI feature analysis

Abstract

This paper analyzes the potential for change that a digital eMarketplace for legal services in India offers. The platform aims to address the inadequacies in traditional legal structures by using AI to enhance accessibility, transparency, and operational efficiency. The objectives include bridging the gap between service providers and the public while addressing issues such as geographical barriers, increased costs, and a lack of legal literacy. The methodology covered requirement analysis in the form of conducting surveys and interviews, design of system architecture, and even incorporation of AI-enabled functionalities, including chatbots and advanced search filters. With the MERN stack, it was built and optimized for scalability and performance with secure hosting and improvements through feedbacks. Major results show a high level of user engagement and access to services. Features like secure payment, automated appointment scheduling, and service suggestions have made the legal processes smoother, leaving users more satisfied and confident. This study identifies the importance of technology in making legal services available to the deprived sections of society. This reflects the potential of AI-driven platforms in reorienting the legal environment. It works toward a more just, efficient, and user-centric legal framework for India while demanding continuous innovative efforts that help meet the needs of new emerging challenges.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Keshika Jangde
AU  - Sahil Kashyap
AU  - Vaibhav Ghanekar
AU  - Aditya Chandrakar
PY  - 2025
DA  - 2025/06/22
TI  - LegalEase: Bridging the Legal Gap through AI-Driven Digital Transformation in India
BT  - Proceedings of the International Conference on Advances and Applications in Artificial Intelligence (ICAAAI 2025)
PB  - Atlantis Press
SP  - 688
EP  - 701
SN  - 1951-6851
UR  - https://doi.org/10.2991/978-94-6463-738-0_55
DO  - 10.2991/978-94-6463-738-0_55
ID  - Jangde2025
ER  -