Usability Evaluation of Workforce Planning System Using the System Usability Scale (SUS)

Miratul Khusna Mufida; Metta Santiputri; Sartikha; Banu Failasuf; Fauziah Muchlis; Evaliata Br Sembiring

doi:10.2991/978-94-6463-982-7_16

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Usability Evaluation of Workforce Planning System Using the System Usability Scale (SUS)

Authors

Miratul Khusna Mufida¹^{, *}, Metta Santiputri¹, Sartikha¹, Banu Failasuf¹, Fauziah Muchlis¹, Evaliata Br Sembiring¹

¹Informatics Engineering Department, Politeknik Negeri Batam, Batam, 29461, Indonesia

^*Corresponding author. Email: vda@polibatam.ac.id

Corresponding Author

Miratul Khusna Mufida

Available Online 29 December 2025.

DOI: 10.2991/978-94-6463-982-7_16 How to use a DOI?
Keywords: Workforce Planning System; System Usability Scale (SUS); Usability Evaluation; Artificial Intelligence; Human–Computer Interaction; User Experience; Labor Market Analysis
Abstract: This study evaluates the usability of Talent Cerdas, an AI-powered workforce planning platform designed to address skill-job mis- matches in Indonesia’s Riau Islands Province. Unlike traditional job portals, this system employs machine learning algorithms for intelligent job matching and real-time labor market analytics. Using the System Usability Scale (SUS) methodology, we assessed the platform with 218 job seekers during a regional job fair. The evaluation yielded a mean SUS score of 79.44, exceeding the industry benchmark and indicating good to excellent usability. Subgroup analyses revealed significant differences based on device type and user experience levels. Key usability challenges identified include mobile responsiveness and navigation complexity. Findings reveal usability strengths and developmental priorities that inform future system iterations.
Copyright: © 2025 The Author(s)
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title: Proceedings of the 8th International Conference on Applied Engineering (ICAE 2025)
Series: Advances in Engineering Research
Publication Date: 29 December 2025
ISBN: 978-94-6463-982-7
ISSN: 2352-5401
DOI: 10.2991/978-94-6463-982-7_16 How to use a DOI?
Open Access: Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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ris enw bib

TY  - CONF
AU  - Miratul Khusna Mufida
AU  - Metta Santiputri
AU  - Sartikha
AU  - Banu Failasuf
AU  - Fauziah Muchlis
AU  - Evaliata Br Sembiring
PY  - 2025
DA  - 2025/12/29
TI  - Usability Evaluation of Workforce Planning System Using the System Usability Scale (SUS)
BT  - Proceedings of the  8th International Conference on Applied Engineering (ICAE 2025)
PB  - Atlantis Press
SP  - 264
EP  - 280
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-982-7_16
DO  - 10.2991/978-94-6463-982-7_16
ID  - Mufida2025
ER  -

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