Strengthening Academic Partnerships via Balanced Scorecard-Based Satisfaction Evaluation at Unhas Hospital

DOI

10.2991/978-94-6239-709-5_140How to use a DOI?

Keywords

Balanced Scorecard; Clinical Education; Non-Clinical Education; Academic Partnership; Partner Satisfaction

Abstract

Academic partnerships between teaching hospitals and higher education institutions play a vital role in ensuring the quality and competence of healthcare graduates. Hasanuddin University Hospital serves as a center for both clinical and non-clinical education, involving various academic partners. Therefore, evaluating partner satisfaction is essential for the sustainability of the teaching hospital’s academic program. This study evaluates partner satisfaction using the Balanced Scorecard (BSC) approach, based on a survey of 11 active partners in 2024. The analysis reveals high levels of partner satisfaction, with average scores exceeding 4 on a 5-point Likert scale. The internal process perspective achieved the highest score (4.7), reflecting the effectiveness of educational delivery, while the partner perspective recorded a score of 4.5, indicating satisfaction with the quality and relevance of the programs. Nevertheless, challenges remain related to schedule flexibility, budget limitations, and communication consistency. These findings highlight the need to strengthen inter-institutional communication, optimize resource allocation, and develop more adaptive learning facilities. This study confirms that the BSC serves not only as a comprehensive evaluation tool but also as a strategic framework for reinforcing academic partnerships and ensuring continuous improvement in educational programs at Hasanuddin University Hospital.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Sitti Fatimah
AU  - Bau Dilam Ardyansyah
AU  - Masriani
PY  - 2026
DA  - 2026/06/20
TI  - Strengthening Academic Partnerships via Balanced Scorecard-Based Satisfaction Evaluation at Unhas Hospital
BT  - Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
PB  - Atlantis Press
SP  - 2013
EP  - 2025
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-709-5_140
DO  - 10.2991/978-94-6239-709-5_140
ID  - Fatimah2026
ER  -