Exploring Effects of Organizational Culture, Reward Mechanisms, and Mood on Employee Performance in Service-Based Industries

DOI

10.2991/978-94-6239-709-5_99How to use a DOI?

Keywords

Employee performance; organizational culture; reward mechanisms; employee mood; service industry

Abstract

This study explored the impact of organizational culture, reward mechanisms, and employee mood on employee performance in service-based industries. A total of 210 employees from various service sector companies in Makassar, Indonesia participated in this study, and data were collected through a structured questionnaire distributed via Google Forms. The hypotheses were tested using Structural Equation Modeling (SEM) with SmartPLS. The results indicate significant relationships for all three factors. Hypothesis 1 (H1) examines the impact of reward mechanisms on employee performance (p-value = 0.011), confirming that rewards, both intrinsic and extrinsic, positively influence performance. Hypothesis 2 (H2) focuses on the effect of organizational culture on performance (p = 0.017), suggesting that a positive organizational culture enhances employee engagement and performance. Finally, Hypothesis 3 (H3) investigated the relationship between employee mood and performance (p-value = 0.000), highlighting the strong influence of positive mood on employee performance. These findings emphasize the importance of organizational culture, reward systems, and mood management in optimizing employee performance, particularly in service-based industries, where customer interactions are key. The study’s limitations include its reliance on self-reported data and its focus on a single geographic location. Future research should include broader variables, longitudinal studies, and more diverse samples to enhance generalizability.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Shinta Ayu Alifa
AU  - Muh. Yunus Amar
PY  - 2026
DA  - 2026/06/20
TI  - Exploring Effects of Organizational Culture, Reward Mechanisms, and Mood on Employee Performance in Service-Based Industries
BT  - Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
PB  - Atlantis Press
SP  - 1422
EP  - 1438
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-709-5_99
DO  - 10.2991/978-94-6239-709-5_99
ID  - Alifa2026
ER  -