SOP Training for Human Resource Development in Expeditions: A Systematic Literature Review

DOI

10.2991/978-94-6239-709-5_155How to use a DOI?

Keywords

SOP; Training; Expedition; Human Resource; Systematic Literature Review

Abstract

The rapid expansion of e-commerce and cross-border trade has intensified demands in the courier and expedition industry, highlighting the need for reliable workforce competence. This study investigates the role of Standard Operating Procedure (SOP) training as a strategic mechanism for human capital development in logistics organizations. Using a Systematic Literature Review (SLR) guided by PRISMA 2020 and complemented with bibliometric analysis, the review synthesizes 286 peer-reviewed articles published between 2015 and 2025. The findings demonstrate that SOP training enhances operational consistency, reduces errors, and ensures compliance with safety and quality standards. Beyond operational reliability, SOP training contributes to broader human capital outcomes, including motivation, employee retention, and organizational commitment. Bibliometric mapping identified five thematic clusters: collaboration and change, capability and governance, outcome-oriented HRM, organizational lenses and gaps, and behavioral well-being. These clusters highlight the multidimensional role of SOP training, linking technical compliance to organizational resilience. Moreover, recent studies emphasize the integration of digital upskilling, immersive training, and HR analytics, reflecting the transition toward adaptive workforce development in Industry 4.0 contexts. Despite these advancements, research on SOP training within courier and expedition services remains limited, with most evidence derived from healthcare, aviation, or manufacturing sectors. This study concludes that SOP training represents a critical investment in human capital, delivering measurable organizational benefits. Addressing identified research gaps particularly in courier-specific, longitudinal, and cross-country studies will be essential to ensure workforce competence and sustainability in the evolving logistics environment.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Finka Maureen Pinontoan
PY  - 2026
DA  - 2026/06/20
TI  - SOP Training for Human Resource Development in Expeditions: A Systematic Literature Review
BT  - Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
PB  - Atlantis Press
SP  - 2228
EP  - 2242
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-709-5_155
DO  - 10.2991/978-94-6239-709-5_155
ID  - Pinontoan2026
ER  -