Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)

10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)

📍Makassar, Indonesia🗓️ 6-8 October 2025
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Quick win Solution with Green Economy to Improve Customer Satisfaction at PLN UP3 Offices

Authors
Ali Ali1, *, Muhammad Toaha1
1Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: ali23a@student.unhas.ac.id
Corresponding Author
Ali Ali
Available Online 20 June 2026.
DOI
10.2991/978-94-6239-709-5_167How to use a DOI?
Keywords
Customer Satisfaction Index; Efficiency; Green Economy; Quick win Solutions; PLN
Abstract

The purpose of this study is to evaluate the impact of PLN UP2D South Sulawesi, Southeast Sulawesi, and West Sulawesi (Sulselrabar) on customer satisfaction index at PLN UP3s spread across the Sulselrabar region. This study focuses on the Quick win solutions used by PLN UP2D to improve customer service, operational efficiency, and customer satisfaction index. To measure changes in customer satisfaction, a quantitative survey was used to collect data in the form of questionnaires in the first and second semesters of 2024. The results of the research show that customer satisfaction can be significantly increased through improved communication, employee training, and the application of technology. The principles of green economy can also improve business sustainability and profitability. This research is expected to help PLN UP2D management throughout Indonesia to become an effective standard in improving customer satisfaction, as well as encouraging policies that support the use of renewable energy and operational efficiency in all PLN distribution units.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
20 June 2026
ISBN
978-94-6239-709-5
ISSN
2352-5428
DOI
10.2991/978-94-6239-709-5_167How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Ali Ali
AU  - Muhammad Toaha
PY  - 2026
DA  - 2026/06/20
TI  - Quick win Solution with Green Economy to Improve Customer Satisfaction at PLN UP3 Offices
BT  - Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
PB  - Atlantis Press
SP  - 2381
EP  - 2401
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-709-5_167
DO  - 10.2991/978-94-6239-709-5_167
ID  - Ali2026
ER  -