High-Performance Work Systems and Service Innovation via Learning Agility and Digital Self-Efficacy in State-Owned Banks

DOI

10.2991/978-94-6239-709-5_146How to use a DOI?

Keywords

High-Performance Work Systems; Learning Agility; Digital Self-efficacy; Service Innovation; State-Owned Banks

Abstract

This study examines how High-Performance Work Systems (HPWS) foster service innovation in Indonesian state-owned banks through the dual mediating mechanisms of learning agility and digital self-efficacy. Drawing on the Resource-Based View, Dynamic Capabilities Theory, and the AMO framework, the study positions these two psychological capacities as critical micro-foundations that translate HR system design into innovation outcomes. Survey data were collected from 95 employee–supervisor dyads and analysed using Partial Least Squares Structural Equation Modelling (PLS-SEM). Results demonstrate that HPWS significantly enhance both learning agility and digital self-efficacy, which in turn positively influence service innovation. Indirect effects were statistically significant, while the direct effect of HPWS on service innovation was not, indicating full mediation. These findings advance theoretical understanding by bridging HR systems research with service innovation in highly regulated sectors. Managerially, the study highlights that investments in HR practices must be strategically integrated to cultivate agility and efficacy as pathways to sustainable innovation in digital banking.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Silfani Rizki Salmon
AU  - Fauziah Umar
PY  - 2026
DA  - 2026/06/20
TI  - High-Performance Work Systems and Service Innovation via Learning Agility and Digital Self-Efficacy in State-Owned Banks
BT  - Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
PB  - Atlantis Press
SP  - 2092
EP  - 2105
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-709-5_146
DO  - 10.2991/978-94-6239-709-5_146
ID  - Salmon2026
ER  -