The Role of HRM Strategies in Enhancing Employee Performance Through Digital Skills Development

DOI

10.2991/978-94-6239-709-5_81How to use a DOI?

Keywords

Digital skills; employee performance; human resource

Abstract

This research aims to determine the role of Human Resource Management (HRM) strategies in enhancing employee performance through digital skills development within the Indonesian public sector. This study addresses the urgent need for Civil Servants to possess effective digital skills in implementing e-government and facing the challenges of the Industrial Revolution 4.0 era. This research employed a qualitative approach with a case study design to pro-vide an in-depth understanding of digital skills development among employees. The Department of Population and Civil Registration of Parepare City was selected as the study location. Data was collected through indepth interviews and document analysis of relevant institutional documents. The findings indicate that the organization actively utilizes information technology in public services, necessitating employee digital proficiency. The HRM strategy for developing these skills successfully integrates formal methods (education, technical training, and workshops) and non-formal methods (self-directed learning). This development is significantly supported by conducive work environments, adequate infrastructure and applications, and strong leadership support. The study concludes that the implemented HR strategy successfully improved employee performance in public service delivery. Theoretically, the findings enrich the literature on HRM in the digital public sector, particularly regarding skill internalization. Practically, this research provides a model for public organizations to adopt in effectively developing digital skills and overcoming bureaucratic challenges in the digital era.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Musdalifah Musdalifah
AU  - Jumalia Mannayong
AU  - Anhar Dana Putra
AU  - Sitti Khadijah Herdayani
AU  - Jessica Fransisca Tonapa
AU  - Valentin Laura Sampe
AU  - Aulia Rahman
PY  - 2026
DA  - 2026/06/20
TI  - The Role of HRM Strategies in Enhancing Employee Performance Through Digital Skills Development
BT  - Proceedings of the 10th International Conference on Accounting, Management, and Economics (10th ICAME 2025)
PB  - Atlantis Press
SP  - 1175
EP  - 1186
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-709-5_81
DO  - 10.2991/978-94-6239-709-5_81
ID  - Musdalifah2026
ER  -