Assessing Key Determinants of Student Satisfaction in Open and Distance Learning: Evidence from Accounting Student

DOI

10.2991/978-94-6239-662-3_8How to use a DOI?

Keywords

Open and Distance Learning (ODL); Student Satisfaction; Higher Education; Accounting Students

Abstract

Open and Distance Learning (ODL) is increasingly adopted in higher education to ensure continuity of education, highlighting the need to understand factors influencing student satisfaction in online learning environments. This study investigates the effects of instructional delivery mode, Internet self efficacy, interaction, and motivation on the satisfaction of undergraduate accounting students in Malaysia. A quantitative cross-sectional design was employed using data from 429 respondents at a local public university. Descriptive analysis was performed using SPSS, and Partial Least Squares Structural Equation Modelling (PLS-SEM) was used for inferential analysis. Findings reveal that instructional delivery mode, interaction, and motivation significantly and positively influence student satisfaction, while Internet self efficacy shows no significant effect. These findings suggest that instructional delivery mode, teaching approach, and interpersonal engagement play a more critical role in enhancing satisfaction than personal technical confidence. This research presents preliminary findings from a larger ongoing study and provides practical insights for enhancing engagement and quality in ODL.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Humairaa Hasan
AU  - Mohamad Azmi Nias Ahmad Nias Hamad
AU  - Norizelini Ibrahim
AU  - Zaeisya Amalin Mahamad Zaihan
AU  - Mimi Nur Najdah Mat Bahri
AU  - Nurul Afzan Najid
PY  - 2026
DA  - 2026/05/14
TI  - Assessing Key Determinants of Student Satisfaction in Open and Distance Learning: Evidence from Accounting Student
BT  - Proceedings of the International Conference on Cross- Disciplinary Academic Research 2025 - Track 3 Advances in Humanities, Education, Teaching, Learning & Arts (ICAR-T3 2025)
PB  - Atlantis Press
SP  - 103
EP  - 113
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6239-662-3_8
DO  - 10.2991/978-94-6239-662-3_8
ID  - Hasan2026
ER  -