A Service Design Model for Sustainable Communities Based on Double Diamond Modeling Framework

DOI

10.2991/978-2-38476-440-2_100How to use a DOI?

Keywords

Sustainable Communities; Co-Creation Design; Service Design; Double Diamond Modeling

Abstract

With the rise of global environmental awareness, policies, and grassroots efforts driving sustainable practices, communities have emerged as a critical domain. China needs to strengthen service design research to promote the comprehensive development of communities. This study complied the literature on sustainable concepts and service design, aiming to integrate existing service design theories and methodological frameworks to construct a service design model applicable to sustainable communities. Grounded in the double diamond model proposed by the design council and aligned with the practical development needs of sustainable communities, this model employs a systematic design thinking process to optimize and enhance community service systems, fostering coordinated development across environmental, cultural, and economic dimensions. This study innovatively introduces the decision-driven methodology into the field of sustainable community service design. By integrating service quality gap theory with the sustainable development objectives evaluation framework, we have established a comprehensive service design evaluation system. The proposed assessment system synthesizes diverse stakeholder needs (including community residents, professional designers, and visitors), achieving dual outcomes: significantly enhancing design solution generation efficiency while developing participatory tools accessible to non-specialists. This innovative research paradigm simultaneously lowers the participation threshold for community revitalization initiatives and provides both theoretical rigor and practical implementation pathways for sustainable community development practices.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Shengsi Li
PY  - 2025
DA  - 2025/07/10
TI  - A Service Design Model for Sustainable Communities Based on Double Diamond Modeling Framework
BT  - Proceedings of the 2025 11th International Conference on Humanities and Social Science Research（ICHSSR 2025)
PB  - Atlantis Press
SP  - 884
EP  - 890
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-440-2_100
DO  - 10.2991/978-2-38476-440-2_100
ID  - Li2025
ER  -