Proceedings of the 1st International Conference on Social Environment Diversity (ICOSEND 2024)

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The Effect of Commitment and Communication on Performance with Organizational Citizenship Behaviour (OCB) as an Intervening Variable

Authors
Dewi Ulfah Arini1, *, Rahayu Puji2, Agita Tunjungsari3
1Departemen of Psychologi, Program Doctoral Psychologi, Universitas Persada Indonesia - YAI, Central Jakarta, Indonesia
2Departement Psychologi, Univeritas Semarang, Program Magister Psychologi, Semarang, Indonesia
3Departemen of Psychologi, Program Doctoral Psychologi, Universitas Persada Indonesia - YAI, Central Jakarta, Indonesia
*Corresponding author. Email: dewi.2266290003@upi-yai.ac.id
Corresponding Author
Dewi Ulfah Arini
Available Online 28 February 2025.
DOI
10.2991/978-2-38476-366-5_81How to use a DOI?
Keywords
Commitment; Communication; Organizational Citizenship Behaviour; Intervening Variable
Abstract

The study focuses on analyzing the influence of commitment and communication on employee performance, with Organizational Citizenship Behavior (OCB) serving as an intervening variable. Employing a quantitative approach through surveys, data were gathered via questionnaires distributed to 100 employees. Path analysis was used to assess both the direct and indirect impacts of commitment and communication on performance and to understand how OCB mediates these effects. The study found that the reliability and validity scores for Commitment were (0.806; 0.720), Communication (0.837; 0.606), OCB (0.907; 0.729), and Employee Performance (0.880; 0.627). The final results indicated that commitment and communication significantly influence employee performance, with OCB playing a key role in reinforcing this relationship. These findings offer organizations strategic insights for improving performance by enhancing commitment, fostering effective communication, and promoting OCB behaviors in the workplace. Keywords: Commitment, Performance, Organizational Citizenship Behaviour, Communication.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 1st International Conference on Social Environment Diversity (ICOSEND 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
28 February 2025
ISBN
978-2-38476-366-5
ISSN
2352-5398
DOI
10.2991/978-2-38476-366-5_81How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Dewi Ulfah Arini
AU  - Rahayu Puji
AU  - Agita Tunjungsari
PY  - 2025
DA  - 2025/02/28
TI  - The Effect of Commitment and Communication on Performance with Organizational Citizenship Behaviour (OCB) as an Intervening Variable
BT  - Proceedings of the 1st International Conference on Social Environment Diversity (ICOSEND 2024)
PB  - Atlantis Press
SP  - 803
EP  - 810
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-366-5_81
DO  - 10.2991/978-2-38476-366-5_81
ID  - Arini2025
ER  -