The Influence of Role Stress on Turnover Intentions in a Tax Consulting Office

DOI

10.2991/978-94-6463-622-2_17How to use a DOI?

Keywords

Role Ambiguity; Role Conflict; Role Overload; Tax Consulting Office; Turnover Intentions

Abstract

Tax Consultants are highly requested by the public to assist in fulfilling the tax obligations and rights of taxpayers. As professionals, Tax Consultants and their employees within a Tax Consulting Office (KKP) provide education, development, and thorough planning to ensure the successful implementation of tax obligations. Differences in opinions between taxpayers and fiscal authorities also represent situations where Tax Consultants and their employees cannot escape role stress in their jobs. This is due to boundary-spanning activities (BSA) that are highly susceptible to role stress. The experienced stress can trigger discomfort at work, thus increasing the desire to change jobs and seek other employment alternatives. In this context, turnover intentions can be triggered by role stress. The population in this study includes all Tax Consultants working at the Tax Consulting Offices (KKP) in Badung and Denpasar who hold a practice license. The sample was selected using the purposive sampling method. Primary data was gathered through questionnaires and then processed using SPSS statistical software to determine whether hypotheses were rejected or accepted. The variables used in the study will each be detailed in indicators and subsequently transformed into questionnaire items in the research instrument. Data collection involved questionnaires followed by validity and reliability tests. The data analysis technique used was multiple linear regression. The results thereby confirming that there is a significant influence of role conflict, role ambiguity, and role overload on turnover intention simultaneously and partially.

Copyright

© 2024 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Made Andy Pradana Sukarta
AU  - Ida Bagus Gede Dananjaya
AU  - Ni Luh Putri Setyastrini
PY  - 2024
DA  - 2024/12/31
TI  - The Influence of Role Stress on Turnover Intentions in a Tax Consulting Office
BT  - Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024)
PB  - Atlantis Press
SP  - 145
EP  - 154
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-622-2_17
DO  - 10.2991/978-94-6463-622-2_17
ID  - Sukarta2024
ER  -