A Design Thinking Approach to Redesigning Application X Based on User Reviews

DOI

10.2991/978-94-6463-924-7_9How to use a DOI?

Keywords

Design Thinking; Redesign; User Experience; Digital Financial; and User Reviews

Abstract

The purpose of this research is to redesign the X application with a primary focus on improving user experience, based on user reviews available on the App Store. The X application is an account-based digital financial service that enables users to independently conduct various transactions via mobile phones, such as paying electricity, water, telephone bills, installments, purchasing credit, money transfers, and e-wallet top-ups. It also supports fast and easy money transfers through the QRIS feature.This study uses the design thinking method, which consists of five stages: empathy, define, ideate, prototype, and test. This approach serves as a structured guide for the redesign process by utilizing publicly available user reviews to identify recurring issues. The collected reviews reveal several problems in application X, including confusing navigation, inconsistent interface elements, irrelevant features, and difficulties in accessing key functions. These findings highlight the importance of aligning application design with user needs. The design thinking approach helps uncover user pain points and supports the creation of improved design solutions for application X. This study also demonstrates that user-centered design thinking can be effectively applied in redesigning digital financial applications by analyzing around 60 user reviews that reflect real user experiences and issues. Overall, this research is expected to become a valuable reference for developers, enabling them to better understand the actual problems faced by users of application X and to make informed decisions in enhancing its design and functionality.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Marhaen Salvatore
AU  - Geraldi Catur Pamuji
PY  - 2025
DA  - 2025/12/16
TI  - A Design Thinking Approach to Redesigning Application X Based on User Reviews
BT  - Proceedings of the 8th International Conference on Informatics, Engineering, Science & Technology (INCITEST 2025)
PB  - Atlantis Press
SP  - 96
EP  - 109
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-924-7_9
DO  - 10.2991/978-94-6463-924-7_9
ID  - Salvatore2025
ER  -