Innovation and Challenges of Public Service in State Administration: A Case Study of A Regional Development Bank (BPD) Bali

DOI

10.2991/978-2-38476-549-2_19How to use a DOI?

Keywords

Public Services; Innovation; BPD Banking; Digital Transformation

Abstract

Public service is one of the main roles of state administration, oriented towards fulfilling the needs of the community. In the context of decentralized autonomy or regional government, the Regional Development Bank (BPD) not only acts as a regional financial body but also as a means in the process of providing public services, especially in basic banking services, distribution of social assistance, and regional financial management. This study examines how BPD Bali, as a concrete manifestation of the regional government, carries out its function in providing inclusive, transparent, and innovative public services, and can overcome various challenges that arise in the context of public administration. Digital banking transformation has penetrated the entire banking industry. Digital evolution changes the way people or users conduct transactions. Although digitalization has a positive impact that can facilitate its users, digitalization also presents challenges that must be faced. The purpose of this study is to analyze the process of public service, decentralization, and public service innovation in relation to the evolution of digital transformation and the growth and development applied to the banking industry of the Regional Development Bank (BPD) Bali. The research method uses a qualitative descriptive approach.Systematic Literature Review.Data were obtained from literature references, books, scientific, and official institutional reports. The findings of this study reveal the important role of public service innovation, such as the management of every organization, political organization, and social organization. In encouraging direct interaction between the community and the government. BPD banking has an impact on economic growth in Bali, the development of the times has resulted in the banking world having to develop and innovate, one of which is adopting digital transformation that has had an impact on BPD Bali bank with an increasing number of customers and income from regional assets each year. With the development of technology, BPD Bali bank provides digital services.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ni Made Dwi Widari
PY  - 2026
DA  - 2026/03/09
TI  - Innovation and Challenges of Public Service in State Administration: A Case Study of A Regional Development Bank (BPD) Bali
BT  - Proceedings of the International Conference on Multidisciplinary Issues (INCOMI 2025)
PB  - Atlantis Press
SP  - 236
EP  - 255
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-549-2_19
DO  - 10.2991/978-2-38476-549-2_19
ID  - Widari2026
ER  -