Review of The Needs for Passenger Service Facilities With Special Needs at Bitung Ferry Port, North Sulawesi Province

DOI

10.2991/978-94-6463-843-1_14How to use a DOI?

Keywords

Facilities; Passengers with Special Needs; Elderly

Abstract

Bitung Ferry Port is one of the public facilities intended for the general public without exception including users of special needs services. In the implementation of the transportation system, security and comfort are things that need to be prioritized for users of transportation services. However, different things are felt by users of special needs services who are active at Bitung Ferry Port because facilities for passengers with special needs are not yet available. Based on the results of the survey, it was found that there were no facilities for passengers with special needs such as no guide tiles, the area and toilet doors that were not accessible for passengers with special needs and the elderly, breastfeeding rooms that were not functioning properly, doors/gates that were not accessible to wheelchairs, stair buildings without ramps, ticket counters/counters that were not at the appropriate height, no information/audio travel, and waiting rooms that did not provide priority seats and special wheelchair areas. This is not in accordance with PM 98 of 2017 concerning the provision of accessibility in Public Transportation Services for users of special needs services, which means that all public transportation services must provide facilities for users of special needs services. Based on the results of the analysis, there are passengers with special needs who are active at the Bitung Ferry Port. So the role of BPTD Class II of North Sulawesi Province is needed to build several facilities for passengers with special needs to ensure equal rights for service users.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Paulina Ferdinand Pusriansyah
AU  - Desti Yuvita Sari
AU  - Novrianti Puspitasari
AU  - Febby Yanti
PY  - 2025
DA  - 2025/09/16
TI  - Review of The Needs for Passenger Service Facilities With Special Needs at Bitung Ferry Port, North Sulawesi Province
BT  - Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)
PB  - Atlantis Press
SP  - 145
EP  - 150
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-843-1_14
DO  - 10.2991/978-94-6463-843-1_14
ID  - Pusriansyah2025
ER  -