Proceedings of the 2026 5th International Conference on Public Service, Economic Management and Sustainable Development (PESD 2026)

2026 5th International Conference on Public Service, Economic Management and Sustainable Development (PESD 2026)

📍Dali, China🗓️ 11-13 September 2026
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Consumer Intentions to Use Low-Altitude Logistics Delivery Services

An Empirical Analysis Based on UTAUT2

Authors
Yingtong Liu1, *
1School of Management, Shenyang Jianzhu University, Shenyang, 110168, China
*Corresponding author. Email: 2819929105@qq.com
Corresponding Author
Yingtong Liu
Available Online 10 November 2026.
DOI
10.2991/978-94-6239-825-2_34How to use a DOI?
Keywords
low-altitude logistics delivery; consumer intention; UTAUT2; performance expectancy; price value; perceived risk
Abstract

Low-altitude logistics delivery links unmanned aerial vehicle operations with last-mile distribution, yet its diffusion ultimately depends on consumer acceptance. Drawing on UTAUT2, this study examines how performance expectancy and price value shape residents’ intentions to use such services and whether perceived risk creates heterogeneous effects. Survey data from 317 Liaoning residents were analysed using reliability, factor, correlation, regression, and risk-group comparison procedures. Both performance expectancy (β = 0.677, p < 0.01) and price value (β = 0.790, p < 0.01) positively predict intention, with price value exerting the larger effect. The performance-expectancy effect is stronger under low perceived risk, whereas the price-value effect is stronger under high perceived risk. The findings indicate that visible delivery performance, transparent pricing, and end-to-end risk governance should be developed jointly to encourage adoption.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2026 5th International Conference on Public Service, Economic Management and Sustainable Development (PESD 2026)
Series
Advances in Economics, Business and Management Research
Publication Date
10 November 2026
ISBN
978-94-6239-825-2
ISSN
2352-5428
DOI
10.2991/978-94-6239-825-2_34How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Yingtong Liu
PY  - 2026
DA  - 2026/11/10
TI  - Consumer Intentions to Use Low-Altitude Logistics Delivery Services
BT  - Proceedings of the 2026 5th International Conference on Public Service, Economic Management and Sustainable Development (PESD 2026)
PB  - Atlantis Press
SP  - 345
EP  - 350
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-825-2_34
DO  - 10.2991/978-94-6239-825-2_34
ID  - Liu2026
ER  -