Proceedings of the Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2024)

<Previous Article In Volume
Next Article In Volume>

Acceptance of Quick Response Indonesian Standard Code Payment from the User Point of View

Authors
Irene Kim Lie1, Hendro Lukman2, *
1Faculty of Economics and Business, Tarumanagara University, Jakarta, Indonesia
2Faculty of Economics and Business, Tarumanagara University, Jakarta, Indonesia
*Corresponding author. Email: hendrol@fe.untar.ac.id
Corresponding Author
Hendro Lukman
Available Online 22 July 2025.
DOI
10.2991/978-2-38476-446-4_10How to use a DOI?
Keywords
Quick Response; UTAUT; Digital Payment
Abstract

Digital payment systems continue to spread in society. The most common and widely used digital payment system is using Quick Response (QR). To prevent crime, sovereignty, and secure digital QR payments, the Indonesian government through Bank Indonesia and the Indonesian Payment System Association (ASPI) issued the Quick Response Indonesian Standard (QRIS). This study aims to see whether QRIS has met user satisfaction using the Unified Theory of Acceptance and Use of Technology (UTAUT) Model approach. This research is a descriptive quantitative study using primary data collected through digital questionnaires. Data collection techniques using convenience and snowball sampling methods in September 2024. The study used multiple regression analysis. The results of this study indicate that Performance Expectancy, Effort Expectancy, and Social Influence QRIS Use Behaviour (UB) mediated by Intention to Use (BI). Meanwhile, Facility Conditions show no effect on QRIS Use Behaviour (UB). In conclusion, the good and bad performance and ease of QRIS, as well as the environment play a role in someone using QRIS, while good facility conditions do not affect QRIS use. The contribution of this study is to provide input for the development of Bank Indonesia and ASPI regarding QRIS for the expansion of features that are increasingly easy, fast and efficient in their use and provide performance that meets or exceeds user expectations.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

<Previous Article In Volume
Next Article In Volume>
Volume Title
Proceedings of the Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
22 July 2025
ISBN
978-2-38476-446-4
ISSN
2352-5398
DOI
10.2991/978-2-38476-446-4_10How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Irene Kim Lie
AU  - Hendro Lukman
PY  - 2025
DA  - 2025/07/22
TI  - Acceptance of Quick Response Indonesian Standard Code Payment from the User Point of View
BT  - Proceedings of the Tarumanagara International Conference on the Applications of Social Sciences and Humanities (TICASH 2024)
PB  - Atlantis Press
SP  - 82
EP  - 92
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-446-4_10
DO  - 10.2991/978-2-38476-446-4_10
ID  - Lie2025
ER  -