Emotional Intelligence of Counsellors Improves the Quality of Student Guidance and Counselling

DOI

10.2991/978-2-38476-398-6_15How to use a DOI?

Keywords

Emotional intelligence; Quality of counselling services; Descriptive qualitative

Abstract

This study aims to explore the relationship between emotional intelligence and the quality of counselling services provided by counsellors for students. There are several reasons for conducting pastoral counselling in schools. The current state of student character has become deeply concerning, as drug use can begin as early as middle school. Counselling this group is not easy; it requires counsellors with special skills, expertise, and high Emotional Intelligence. Unfortunately, many counsellors lack the necessary competence, leading to recommendations for addicts to enter rehabilitation centers specifically for drug addiction. Many parents experience severe emotional turmoil and despair upon discovering their children’s involvement with drugs. Given these challenges, counsellors must be patient, dedicated, and committed to providing consistent care. Emotional Intelligence is defined as the ability to feel, understand, and be sensitive to emotions. Emotional intelligence also refers to a teacher’s mental ability to control and comprehend their own feelings and those of others. Therefore, an emotionally intelligent person does not merely experience emotions but also understands others’ feelings as if they were their own. Data collection regarding Emotional Intelligence to enhance the Quality of Counselling Services for Students uses a Likert-scale questionnaire. The Likert scale measures attitudes, opinions, and perceptions of an individual or group about a social event or phenomenon. The stages of data analysis include four steps: (a) planning; (b) implementing actions; (c) evaluation; and (d) reflection.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Risma Siregar
PY  - 2025
DA  - 2025/05/07
TI  - Emotional Intelligence of Counsellors Improves the Quality of Student Guidance and Counselling
BT  - Proceedings of the 6th Annual Conference of Engineering and Implementation on Vocational Education (ACEIVE 2024)
PB  - Atlantis Press
SP  - 106
EP  - 113
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-398-6_15
DO  - 10.2991/978-2-38476-398-6_15
ID  - Siregar2025
ER  -