Proceedings of the International Conference on Artificial Intelligence in Management for Business and Industrial Growth (AIMBIG 2025)

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Integrating Emotion AI, Robotics AI, and Sentiment Analysis into Customer Relationship Management: An Asavika Sciences Perspective

Authors
hc Vicente Pironti1, *, Leena Sharma2, Gurneet Kaur Suri3, Mahua Majumdar Bose4
1Open University Humaniza, Campinas, Brazil
2St. Xavier’s College Jaipur, Jaipur, India
3Pharmaceutical Sciences and Research University, New Delhi, India
4St. Xavier’s College Jaipur, Jaipur, India
*Corresponding author. Email: vicentepironti@gmail.com
Corresponding Author
hc Vicente Pironti
Available Online 18 November 2025.
DOI
10.2991/978-94-6463-898-1_13How to use a DOI?
Keywords
Emotion AI; Robotics AI; Sentiment Analysis; Customer Relationship Management; Ethical AI; Sustainability; Asavika Sciences
Abstract

Customer Relationship Management (CRM) has evolved from basic data systems into intelligent ecosystems powered by Artificial Intelligence (AI). This paper examines how Emotion AI, Robotics AI, and Sentiment Analysis are transforming CRM by enabling empathetic interactions, service automation, and real-time emotional insights. Drawing on case studies from industries such as retail, banking, and entertainment, the research highlights both the opportunities and challenges of integrating these technologies. The analysis is guided by the Asavika Sciences philosophy, which emphasizes principles of Infinitando (expansion of awareness) and Biosentia (respect for sentient life). Findings suggest that while AI-driven CRM can enhance personalization, efficiency, and customer loyalty, ethical concerns around privacy, emotional surveillance, and cultural acceptance remain pressing. The study proposes a regenerative CRM framework that balances profitability with empathy, dignity, and sustainability, offering insights for scholars, practitioners, and policymakers navigating the future of customer engagement.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Artificial Intelligence in Management for Business and Industrial Growth (AIMBIG 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
18 November 2025
ISBN
978-94-6463-898-1
ISSN
2352-5428
DOI
10.2991/978-94-6463-898-1_13How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - hc Vicente Pironti
AU  - Leena Sharma
AU  - Gurneet Kaur Suri
AU  - Mahua Majumdar Bose
PY  - 2025
DA  - 2025/11/18
TI  - Integrating Emotion AI, Robotics AI, and Sentiment Analysis into Customer Relationship Management: An Asavika Sciences Perspective
BT  - Proceedings of the International Conference on Artificial Intelligence in Management for Business and Industrial Growth (AIMBIG 2025)
PB  - Atlantis Press
SP  - 160
EP  - 175
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-898-1_13
DO  - 10.2991/978-94-6463-898-1_13
ID  - Pironti2025
ER  -