Analysis of Factor Affecting User Satisfaction of Livable Haousing in Aceh Besar Distric Based on Customer Satisfaction Index Method

DOI

10.2991/978-94-6463-952-0_14How to use a DOI?

Keywords

Livable House; User Statisfaction; CSI

Abstract

Poverty is a social and economic problem that is still a challenge in Aceh Province, thus encouraging the government to implement the Livable House program as an effort to fulfill the basic needs of underprivileged communities. The effectiveness of this program is not only seen from the number of units built, but also from the level of satisfaction of beneficiaries in occupying these dwellings as an indicator of success in supporting poverty alleviation programs. This study aims to identify factors that influence the level of satisfaction and measure the level of satisfaction of beneficiary users of the Livable House program in Aceh Besar District using the Customer Satisfaction Index (CSI) method. The research was conducted by distributing questionnaires to 55 respondents using purposive sampling technique. The validity test showed that out of 26 indicators, 22 were valid with rcount> rtable (0.226), while the reliability test showed that all indicators were reliable with Cronbach Alpha> 0.6. Based on the results of the study, the Weight Score (WS) value obtained by the main indicators is X2.10 “safe house during earthquakes” and X1.6 “The final design results are in accordance with the plan” with a value of 0.209. However, the indicator X2.7 “availability of gutters” with a WS value of 0.070 with the lowest value. In this study, it was found that the level of satisfaction of recipients of livable houses in Aceh Besar District was classified as very high, with a Customer Satisfaction Index (CSI) value of 91.16%. This value reflects the optimal achievement in the implementation of government assistance programs for people in need.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Riza Fahmi
AU  - Anita Rauzana
AU  - Fachrurrazi Fachrurrazi
PY  - 2025
DA  - 2025/12/26
TI  - Analysis of Factor Affecting User Satisfaction of Livable Haousing in Aceh Besar Distric Based on Customer Satisfaction Index Method
BT  - Proceedings of the 6th Aceh International Symposium on Civil Engineering (AISCE 2025)
PB  - Atlantis Press
SP  - 161
EP  - 172
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-952-0_14
DO  - 10.2991/978-94-6463-952-0_14
ID  - Fahmi2025
ER  -