Proceedings of the 6th International Conference on Bioinformatics, Biotechnology, and Biomedical Engineering (BIOMIC 2025)

6th International Conference on Bioinformatics, Biotechnology, and Biomedical Engineering (BIOMIC 2025)

📍Yogyakarta, Indonesia🗓️ 30-31 July 2025
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Exploring and Comparing Patient Satisfaction Instruments in Pharmacy Services: A Systematic Review

Authors
Kanza Amalina Rosyida1, Susi Ari Kristina2, *, Muhammad Qowiyul Amin3, Tuangrat Podha4
1Master’s Program in Pharmacy, Faculty of Pharmacy, Universitas Gadjah Mada, Yogyakarta, Indonesia
2Department of Pharmaceutics, Faculty of Pharmacy, Universitas Gadjah Mada, Yogyakarta, Indonesia
3Doctoral Program in Pharmacy, Faculty of Pharmacy, Universitas Gadjah Mada, Yogyakarta, Indonesia
4Faculty of Pharmacy, Thammasat University, Bangkok, Thailand
*Corresponding author. Email: susiari_k@ugm.ac.id
Corresponding Author
Susi Ari Kristina
Available Online 4 September 2026.
DOI
10.2991/978-94-6239-762-0_12How to use a DOI?
Keywords
Patient Satisfaction; Pharmacy Services; Patient-Reported Measures; Psychometric Evaluation; Questionnaire Development
Abstract
Introduction

Patient satisfaction is a key indicator of healthcare quality, reflecting how well care meets patients’ needs and expectations. Positive patient experiences improve health outcomes, treatment adherence, and healthcare utilization. Satisfaction data help identify factors to enhance patient-centered care and predict post-care health behaviors. However, patient-reported measures are influenced by subjectivity, health conditions, and recent experiences. Using validated instruments with clear, neutral wording can reduce these issues. This review examines questionnaires assessing patient satisfaction with pharmacist services, focusing on validity and reliability. Methods: This systematic review, following PRISMA guidelines, evaluated instruments measuring patient satisfaction with pharmacist services. A search in PubMed, Scopus, and Google Scholar (April–May 2025) identified peer-reviewed studies assessing tool validity and reliability. Screening, data extraction, and quality appraisal followed predefined criteria with consensus resolution. Results: Of 59,621 records, 7 studies met inclusion criteria, using 7 different instruments. Most instruments assessed domains like information provision and professionalism, with limitations in psychometric evaluation and cultural relevance. Conclusion: This review highlights the diversity of tools used globally, emphasizing the need for standardized, culturally adaptable instruments for accurate patient satisfaction assessment in pharmacy practice.

Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits any noncommercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if you modified the licensed material. You do not have permission under this license to share adapted material derived from this chapter or parts of it.

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Volume Title
Proceedings of the 6th International Conference on Bioinformatics, Biotechnology, and Biomedical Engineering (BIOMIC 2025)
Series
Advances in Health Sciences Research
Publication Date
4 September 2026
ISBN
978-94-6239-762-0
ISSN
2468-5739
DOI
10.2991/978-94-6239-762-0_12How to use a DOI?
Copyright
© 2026 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits any noncommercial use, sharing, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if you modified the licensed material. You do not have permission under this license to share adapted material derived from this chapter or parts of it.

Cite this article

risenwbib
TY  - CONF
AU  - Kanza Amalina Rosyida
AU  - Susi Ari Kristina
AU  - Muhammad Qowiyul Amin
AU  - Tuangrat Podha
PY  - 2026
DA  - 2026/09/04
TI  - Exploring and Comparing Patient Satisfaction Instruments in Pharmacy Services: A Systematic Review
BT  - Proceedings of the 6th International Conference on Bioinformatics, Biotechnology, and Biomedical Engineering (BIOMIC 2025)
PB  - Atlantis Press
SP  - 172
EP  - 186
SN  - 2468-5739
UR  - https://doi.org/10.2991/978-94-6239-762-0_12
DO  - 10.2991/978-94-6239-762-0_12
ID  - Rosyida2026
ER  -