Harnessing Artificial Intelligence in Office Management: Boosting Decision-Making Efficiency and Employee Performance

DOI

10.2991/978-94-6463-827-1_6How to use a DOI?

Keywords

Artificial Intelligence (AI); Office Management; Decision-Making Efficiency; Employee Performance; Human Resource Management (HRM)

Abstract

Experts have conducted this research to explore the effects of artificial intelligence (AI) on office management through its influence on decision-making operations with performance results for employees. The extensive use of artificial intelligence technologies across industries does not extend to its application in office management, particularly in human resource management (HRM). This investigation studies the effects AI has on organizational decision processes and staff quality while creating a conceptual structure that illustrates these relationships. This study utilizes a narrative review method to analyze peer-reviewed publications from Scopus database which were released between 2020 and 2024 about the role of AI in office administration, productivity, decision support and collaboration. This study demonstrates that AI creates better decisions through its ability to generate data-based insights combined with predictive features and robotic automation of tasks. AI delivers improved employee performance through adaptive training together with instant feedback, which leads to more active engagement from staff members. The study demonstrates that organizations can use AI to maximize operational performance levels and worker development yet need strategies to handle data security and employee acceptance issues. This study enriches AI office management scholarships while supplying useful implementation strategies for organizations that implement AI to achieve productivity improvement. Additional investigations should concentrate on AI’s ethical challenges together with its extended impacts across various business structures.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Hanani Hussin
AU  - Nurul Izzati Idrus
AU  - Nurfaznim Shuib
AU  - Jefry Elias
AU  - Norfaizah Md Nasir
AU  - Nurul Amira Azmi
AU  - Sovia Rosalin
PY  - 2025
DA  - 2025/08/22
TI  - Harnessing Artificial Intelligence in Office Management: Boosting Decision-Making Efficiency and Employee Performance
BT  - Proceedings of the 3rd International Conference on Business, Finance, Management and Economic (BizFAME 2024)
PB  - Atlantis Press
SP  - 59
EP  - 79
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-827-1_6
DO  - 10.2991/978-94-6463-827-1_6
ID  - Hussin2025
ER  -