Influence on Claims Management and Alternative Dispute Resolution of the Ghanaian Construction Industry

DOI

10.2991/978-2-38476-527-0_13How to use a DOI?

Keywords

Claims Management; Sustainability; Construction Industry; Alternative Dispute Resolution; Ghana

Abstract

This study investigates the impact of claims management on sustainable practices in Ghana’s construction industry, examining how efficient dispute resolution influences project performance and the integration of environmentally responsible practices. Quantitative survey was conducted with 111 construction professionals, including engineers, project managers, contractors, quantity surveyors, and architects. Data were analysed using descriptive statistics, correlation analysis, and one-sample t-tests to explore the relationship between claims management, Alternative Dispute Resolution (ADR), technology adoption, and sustainability outcomes. Ineffective claims management was found to contribute to cost overruns, delays, rework, and resource wastage, while structured practices, particularly through ADR and digital tools such as Building Information Modelling (BIM) and Artificial Intelligence (AI), enhanced timely resolution, resource efficiency, and sustainability integration. Correlation analysis revealed significant positive relationships between claims management, ADR adoption, technology use, and sustainable construction practices. One-sample t-test results further confirmed strong industry support for strategies such as wider ADR adoption, professional training, early claim detection, and the establishment of a standardised national framework for claims resolution. Key barriers included regulatory gaps, contractual ambiguities, and limited adoption of technology. The study underscores the necessity for a national claims management framework, enhanced regulatory enforcement, stakeholder education, and increased adoption of digital technologies to strengthen claims resolution and promote sustainable construction outcomes. This is one of the first empirical studies in Ghana to statistically demonstrate the link between claims management and sustainability through correlation and strategy validation. It provides practical strategies for contractors, consultants, and policymakers to align dispute resolution with Sustainable Development Goals (SDG 9 and SDG 11).

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Francis Sowah Adjetey
AU  - Mark Pim-Wusu
PY  - 2025
DA  - 2025/12/24
TI  - Influence on Claims Management and Alternative Dispute Resolution of the Ghanaian Construction Industry
BT  - Proceedings of the International Conference on Applied Arts, Design, and Sustainability (ICAADS 2025)
PB  - Atlantis Press
SP  - 197
EP  - 207
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-527-0_13
DO  - 10.2991/978-2-38476-527-0_13
ID  - Adjetey2025
ER  -