Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)

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Influence on the Appearance and Attitude of Civil Servants Towards Public Services at the General Bureau of West Sulawesi Province

Authors
Jusniati1, *, Mursalim Nohong1, A. Ratna Sari Dewi1
1Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: jusniati23a@student.unhas.ac.id
Corresponding Author
Jusniati
Available Online 30 July 2025.
DOI
10.2991/978-94-6463-758-8_207How to use a DOI?
Keywords
appearance; attitude of civil servants; public service; training; service quality
Abstract

This study explores the influence of the appearance and attitude of State Civil Apparatus (ASN) on public service quality in the General Bureau of West Sulawesi Province. It emphasizes the role of training in shaping ASN behavior and professionalism, which significantly impacts public perceptions of service delivery. The research employs observation, interviews, and document analysis of service regulations to assess the effectiveness of service excellence training. Findings indicate that such training enhances ASN professionalism by improving their neatness, friendliness, and overall demeanor, fostering a positive public image and increasing guest satisfaction. Additionally, the study highlights that regulations supporting service standards further reinforce ASN professionalism and service quality. These findings underscore the necessity of continuous training programs to maintain and improve public service delivery. Ensuring that ASN receive ongoing professional development will sustain high service standards, strengthen public trust, and enhance the overall efficiency of government services in the General Bureau of West Sulawesi Province.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
30 July 2025
ISBN
978-94-6463-758-8
ISSN
2352-5428
DOI
10.2991/978-94-6463-758-8_207How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Jusniati
AU  - Mursalim Nohong
AU  - A. Ratna Sari Dewi
PY  - 2025
DA  - 2025/07/30
TI  - Influence on the Appearance and Attitude of Civil Servants Towards Public Services at the General Bureau of West Sulawesi Province
BT  - Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
PB  - Atlantis Press
SP  - 2577
EP  - 2585
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-758-8_207
DO  - 10.2991/978-94-6463-758-8_207
ID  - 2025
ER  -