Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)

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Education and Competence in Boosting Work Ethic and Service Quality

Authors
Kaharuddin Kaharuddin1, *, Muhammad Yunus Amar1, Andi Ratna Sari Dewi1
1Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: hk23a@student.unhas.ac.id
Corresponding Author
Kaharuddin Kaharuddin
Available Online 30 July 2025.
DOI
10.2991/978-94-6463-758-8_204How to use a DOI?
Keywords
Education Level; Competence; Work Ethic; Service Quality
Abstract

This study investigates the impact of education level, competence, and work ethic on service quality in the General Affairs Division of the Regional Secretariat of Mamuju Regency, South Sulawesi. As a vital government support unit, the division strives to enhance public services, though challenges in staff knowledge, competence, and work ethic hinder optimal outcomes. The research, conducted over three months with 31 employees, uses path analysis and employs descriptive analysis and hypothesis testing via Smart PLS. Results indicate that education level significantly influences work ethic but not service quality, while competence positively impacts service quality but does not enhance work ethic. Work ethic itself is a key factor in improving service quality, and when it mediates, education level contributes positively to service quality. This study suggests that building both work ethic and competence among employees is crucial for improving service quality, providing insights for enhancing governance efficacy in regional institutions.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
30 July 2025
ISBN
978-94-6463-758-8
ISSN
2352-5428
DOI
10.2991/978-94-6463-758-8_204How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Kaharuddin Kaharuddin
AU  - Muhammad Yunus Amar
AU  - Andi Ratna Sari Dewi
PY  - 2025
DA  - 2025/07/30
TI  - Education and Competence in Boosting Work Ethic and Service Quality
BT  - Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
PB  - Atlantis Press
SP  - 2546
EP  - 2554
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-758-8_204
DO  - 10.2991/978-94-6463-758-8_204
ID  - Kaharuddin2025
ER  -