Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)

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Linking Education and Skills with Work Ethic and Quality Service

Authors
Marwa Naazla1, *, Hamrullah Hamrullah1, Andi Ratna Sari Dewi1
1Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: naazlam23a@student.unhas.ac.id
Corresponding Author
Marwa Naazla
Available Online 30 July 2025.
DOI
10.2991/978-94-6463-758-8_210How to use a DOI?
Keywords
Work ethic; service quality; education level; skill level; knowledge
Abstract

This study aims to assess the impact of education and skill levels on government service quality and work ethic within the General Section of the Regional Secretariat of Mamuju Regency. By employing path analysis, this research examines the causal relationship between these variables through hypothesis testing. The study population consists of 21 personnel from the Regional Secretariat of Mamuju Regency. The findings reveal that education positively influences work ethic, which, in turn, enhances service quality. This suggests that higher educational attainment contributes to a stronger work ethic, ultimately improving government service delivery. However, the results indicate that skill level does not directly affect work ethic. Despite this, work ethic remains a crucial determinant in improving service quality within the General Section. Overall, the study highlights the essential role of work ethic in ensuring superior government services. The findings emphasize the need for continuous educational development among personnel to strengthen their work ethic and improve public service efficiency in the General Section of the Regional Secretariat of Mamuju Regency.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
30 July 2025
ISBN
978-94-6463-758-8
ISSN
2352-5428
DOI
10.2991/978-94-6463-758-8_210How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Marwa Naazla
AU  - Hamrullah Hamrullah
AU  - Andi Ratna Sari Dewi
PY  - 2025
DA  - 2025/07/30
TI  - Linking Education and Skills with Work Ethic and Quality Service
BT  - Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
PB  - Atlantis Press
SP  - 2603
EP  - 2612
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-758-8_210
DO  - 10.2991/978-94-6463-758-8_210
ID  - Naazla2025
ER  -