Portrait of XYZ University Learning Process Output Quality Performance through Operational Management Approach Period 2022/2023

DOI

10.2991/978-94-6463-758-8_159How to use a DOI?

Keywords

Performance; Higher Education; Quality Control; Improvement

Abstract

This research analyses the performance of learning process output at XYZ University for the period 2022/2023 with an operational management approach. The main focus of the research is to evaluate performance using key performance indicators, such as Grade Point Average (GPA), length of study, and student efficiency. Data was collected from graduation books, with quantitative analysis methods to determine performance variations between faculties. Results showed that Faculty XYZ11 had the highest average GPA (3.82), reflecting superior teaching quality and effective resource support. Faculty XYZ10 also demonstrated the best efficiency, with the shortest length of study and low frequency of Single Tuition Fee (UKT) payments. In contrast, Faculties XYZ4 and XYZ9 faced challenges in longer lengths of study, suggesting the need for evaluation of factors that slow down study completion. Although some faculties show high productivity, the ratio of academic output to cost input remains important to consider. The findings highlight the importance of academic support and time management in improving students’ learning experience. This research provides recommendations for continuous improvement in the learning process, in order to produce graduates who are competitive and ready to face challenges in the world of work effectively.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Sumardi Sumardi
AU  - Farhanah Ramdhani Sumardi
AU  - Yeni Absah
AU  - M. Iqbal
PY  - 2025
DA  - 2025/07/30
TI  - Portrait of XYZ University Learning Process Output Quality Performance through Operational Management Approach Period 2022/2023
BT  - Proceedings of the 9th International Conference on Accounting, Management, and Economics 2024 (ICAME 2024)
PB  - Atlantis Press
SP  - 1979
EP  - 1991
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-758-8_159
DO  - 10.2991/978-94-6463-758-8_159
ID  - Sumardi2025
ER  -