Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)

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Organizational Capacity Building in Public Services (A Study of the Manggala Urban Village Office in Makassar City)

Authors
Andi Dalaiya Sompa Ritimo1, *, Andi Rasdiyanti2
1Public Administration, Faculty of Social and Political Science, Hasanuddin University, Makassar, Indonesia
2Civil Services Human Resources Management, Politeknik STIA LAN Makassar, Makassar, Indonesia
*Corresponding author. Email: andidalaiya@gmail.com
Corresponding Author
Andi Dalaiya Sompa Ritimo
Available Online 5 August 2025.
DOI
10.2991/978-94-6463-791-5_29How to use a DOI?
Keywords
Capacity Building; Public Service; Organization
Abstract

Capacity building to create a reliable organization in providing services to the community as well as the duties and responsibilities of each institution in order to carry out bureaucratic reform and national development goals. Services to the community can be effective if the community gets services with fast, short, precise and satisfactory procedures. Capacity building is needed to be given to each organization in order to support the implementation of their respective duties and functions as a government organization. Capacity building of organizations in Manggala Village, Makassar City, in order to improve the quality of public services. Capacity building to understand organizational capacity development, which includes the dimensions of incentive systems, personnel utilization, leadership, and managerial structures. It shows that capacity development in Manggala Village still has several obstacles, especially related to low incentives for non-civil servants and lack of competency development for Laskar Pelangi employees. Nevertheless, the leadership in Manggala Village has shown good efforts in planning organizational development. The existing organizational structure is also in accordance with the provisions and supports efforts to improve public services. Therefore, organizational capacity development needs to be carried out continuously to increase the effectiveness of public services and realize good governance.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2025
ISBN
978-94-6463-791-5
ISSN
2352-5398
DOI
10.2991/978-94-6463-791-5_29How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Andi Dalaiya Sompa Ritimo
AU  - Andi Rasdiyanti
PY  - 2025
DA  - 2025/08/05
TI  - Organizational Capacity Building in Public Services (A Study of the Manggala Urban Village Office in Makassar City)
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 268
EP  - 276
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_29
DO  - 10.2991/978-94-6463-791-5_29
ID  - Ritimo2025
ER  -