Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)

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The Influence of Social Protection Knowledge and Trust On S-Praesidium Utilization in Malaysia

Authors
Suhaimi Abd Samad1, Siti Sara Ibrahim2, *, Nurazilah Zainal3, Siti Hafsyah Idris4, Hazlina Mohd Padil5, Tengku Mohamad Amirulhakimi Tengku Mohd Hazrin6
1Faculty of Administrative Science & Policy Studies, Universiti Teknologi MARA, Cawangan Negeri Sembilan, Kampus Seremban, Negeri Sembilan, Malaysia
2Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Negeri Sembilan, Kampus Rembau, Negeri Sembilan, Malaysia
3Faculty of Business & Management, Universiti Teknologi MARA, Cawangan Negeri Sembilan, Kampus Seremban, Negeri Sembilan, Malaysia
4Faculty of Law, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia
5Faculty of Law, Universiti Teknologi MARA, Cawangan Negeri Sembilan, Kampus Seremban, Negeri Sembilan, Malaysia
6Faculty of Administrative Science & Policy Studies, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia
*Corresponding author. Email: saraibrahim@uitm.edu.my
Corresponding Author
Siti Sara Ibrahim
Available Online 5 August 2025.
DOI
10.2991/978-94-6463-791-5_48How to use a DOI?
Keywords
social protection; PLS-SEM; knowledge; trust; intention; usage
Abstract

Social protection is gaining increased prominence with aims to tackle issues related to inequality, accessibility, and opportunities across economic and social domains, encompassing financial sustainability, decent employment, healthcare access, and retirement security. However, achieving these objectives is hindered by various challenges, including economic recessions, global pandemics, and insufficient public awareness on social protection programs. Consequently, this study delves into the intentions and behaviors, specifically the utilization, of a social protection gamification initiative known as S-Praesidium, evaluating its efficacy in enhancing awareness, knowledge, and trust in social protection measures. A survey of 270 students, analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), reveals that all hypotheses demonstrate significant relationships. Hypothesis (H1) confirms a significant relationship between knowledge and the usage of S-Praesidium, while H2 establishes a significant relationship between trust and usage. Additionally, H3 and H4 indicate that intention significantly mediates the relationships between knowledge and usage, and trust and usage, respectively. Employing the Theory of Planned Behaviour (TPB), the study identifies trust (subjective norms), knowledge (perceived behavioural control), and intention as key determinants of using behaviour. The SEM path model views trust and knowledge as exogenous factors, intention as a mediator, and usage as the outcome, resulting in a clear causal framework. These findings highlight the relevance of trust, knowledge, and intention in strengthening behavioural involvement, suggesting for collaborative efforts by governments, agencies, and educational institutions to improve public inclusion in social protection programs.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2025
ISBN
978-94-6463-791-5
ISSN
2352-5398
DOI
10.2991/978-94-6463-791-5_48How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Suhaimi Abd Samad
AU  - Siti Sara Ibrahim
AU  - Nurazilah Zainal
AU  - Siti Hafsyah Idris
AU  - Hazlina Mohd Padil
AU  - Tengku Mohamad Amirulhakimi Tengku Mohd Hazrin
PY  - 2025
DA  - 2025/08/05
TI  - The Influence of Social Protection Knowledge and Trust On S-Praesidium Utilization in Malaysia
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 479
EP  - 493
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_48
DO  - 10.2991/978-94-6463-791-5_48
ID  - Samad2025
ER  -