Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)

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Implementation of the Information and Complain System Policy (PINDU) in Pinrang Regency

Authors
Zhulfadli Maulana1, *
1Magister of Public Administration, Faculty of Social and Political Sciences, Hasanuddin University, Makassar, Indonesia
*Corresponding author. Email: zhulfadli21@gmail.com
Corresponding Author
Zhulfadli Maulana
Available Online 5 August 2025.
DOI
10.2991/978-94-6463-791-5_54How to use a DOI?
Keywords
Policy implementation; information systems; public complaints; public administration
Abstract

This study discusses the implementation of the Information and Complaint System (PINDU) policy in Pinrang Regency, The implementation of public service policies in the modern era requires the effective use of information technology to realize good governancewhich aims to increase public access to information and complaint services. Using George Edward III’s policy implementation theory, the study evaluates four main factors: communication, resources, disposition, and bureaucratic structure. The results show that although the PINDU program has succeeded in improving access to information and complaint services, there are still obstacles in terms of socialization, human resources, and technological infrastructure. To overcome this obstacle, it is necessary to increase the capacity of human resources, optimize technology, and simplify bureaucratic procedures. The PINDU program is expected to increase transparency, accountability, and public participation, thereby strengthening the relationship between the government and the community and becoming a tool for detecting problems at the local level.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
5 August 2025
ISBN
978-94-6463-791-5
ISSN
2352-5398
DOI
10.2991/978-94-6463-791-5_54How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Zhulfadli Maulana
PY  - 2025
DA  - 2025/08/05
TI  - Implementation of the Information and Complain System Policy (PINDU) in Pinrang Regency
BT  - Proceedings of the 2nd International Conference on Administrative Science (ICAS 2024)
PB  - Atlantis Press
SP  - 539
EP  - 554
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-791-5_54
DO  - 10.2991/978-94-6463-791-5_54
ID  - Maulana2025
ER  -