The Influence of Supervisor Behavior on Employee Performance Mediated by Job Satisfaction at Five-Star Hotels in Bali

DOI

10.2991/978-94-6463-938-4_5How to use a DOI?

Keywords

Employee Performance; Five-Star Hotel; Job Satisfaction; Supervisor Behavior

Abstract

The purpose of this study is to investigate how supervisor behavior affects employee work satisfaction and performance, as well as how supervisor behavior affects employee performance through the mediation of employee job satisfaction. Permanent staff members of Bali's five-star hotels made up the study's population. Purposive sampling was used to determine the number of study samples, which included 70 respondents. Questionnaires were used to gather data, and structural equation modelling partial least squares (PLS-SEM) was used for analysis. The variables measured included supervisor behavior (inspiration, motivation, development, and harmonious relationships), employee job satisfaction (work, salary, promotion, supervision, and colleagues), and employee performance (quality, quantity, punctuality, effectiveness, and independence). The study's findings demonstrate that supervisor behavior has an immediate and favourable impact on workers’ performance and job satisfaction. Furthermore, job satisfaction among employees has a favourable and significant impact on their performance, which is mediated by job satisfaction. The significant contribution of this study underscores that effective leadership development should be a top priority for hotel management. Implementing this as a key strategy will lead to increased productivity, a positive work environment, and ultimately, enhanced operational efficiency and long-term company growth.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Anak Agung Putri Suardani
AU  - I Ketut Astawa
AU  - Putu Virgananta Nugraha
PY  - 2025
DA  - 2025/12/31
TI  - The Influence of Supervisor Behavior on Employee Performance Mediated by Job Satisfaction at Five-Star Hotels in Bali
BT  - Proceedings of the International Conference on Applied Science and Technology on Social Science 2025 (iCAST-SS 2025
PB  - Atlantis Press
SP  - 31
EP  - 37
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-938-4_5
DO  - 10.2991/978-94-6463-938-4_5
ID  - Suardani2025
ER  -