Proceedings of the 2nd International Conference on Business, Accounting, Banking, and Economics (ICBABE 2025)

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The Mediating Role of Collective Efficacy in the Influence of Social Intelligence and Emotional Intelligence on Service Provider’s Performance at RSUD dr. Soeselo Slawi, Tegal Regency

Authors
Hastim Nur Wita Sari1, Himawan Arif Sutanto1, *, Yanuar Rahmansyah1
1Faculty Economics and Bussines, BPD University, Semarang, Indonesia
*Corresponding author. Email: himawanmiesp@universitasbpd.ac.id
Corresponding Author
Himawan Arif Sutanto
Available Online 27 October 2025.
DOI
10.2991/978-94-6463-862-2_34How to use a DOI?
Keywords
social intelligence; emotional intelligence; collective efficacy; service provider’s performance; hospital services
Abstract

This study examines the influence of social intelligence, emotional intelligence, and collective efficacy on service performance, with a focus on the mediating role of collective efficacy. Conducted at Regional Public Hospital (RSUD) Dr. Soeselo in Tegal Regency, the research involved 100 medical and non-medical staff selected through purposive sampling. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), the findings reveal that social intelligence, emotional intelligence, and collective efficacy each have a significant and positive effect on service provider performance. Furthermore, social and emotional intelligence positively influence collective efficacy, which in turn mediates their impact on service provider performance. These results underscore the importance of integrating individual psychological competencies with team-based confidence to enhance service delivery. The study contributes to the literature by offering an integrated framework linking emotional and social intelligence to performance outcomes through the lens of collective efficacy and provides practical implications for hospital management seeking to improve service quality through human capital development.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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<Previous Article In Volume
Volume Title
Proceedings of the 2nd International Conference on Business, Accounting, Banking, and Economics (ICBABE 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
27 October 2025
ISBN
978-94-6463-862-2
ISSN
2352-5428
DOI
10.2991/978-94-6463-862-2_34How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Hastim Nur Wita Sari
AU  - Himawan Arif Sutanto
AU  - Yanuar Rahmansyah
PY  - 2025
DA  - 2025/10/27
TI  - The Mediating Role of Collective Efficacy in the Influence of Social Intelligence and Emotional Intelligence on Service Provider’s Performance at RSUD dr. Soeselo Slawi, Tegal Regency
BT  - Proceedings of the 2nd International Conference on Business, Accounting, Banking, and Economics (ICBABE 2025)
PB  - Atlantis Press
SP  - 395
EP  - 412
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-862-2_34
DO  - 10.2991/978-94-6463-862-2_34
ID  - Sari2025
ER  -