Exploring the Emotion-Information Behavior Interaction in Preoperative Communication: A Phenomenographic Study and Design Strategies

DOI

10.2991/978-2-38476-440-2_145How to use a DOI?

Keywords

Preoperative Communication; Patient Emotions; Communication Behaviors; Design Strategies

Abstract

Objective

From the perspective of patient psychology and communication behavior, this study aims to analyze the characteristics of the interaction between patient emotions and communication behaviors in preoperative consultations, revealing their underlying mechanisms.

Methods

Through in-depth interviews, we collected real-world cases of emotion-communication behavior interactions during preoperative discussions. Using a phenomenographic-inspired approach, we extracted correlations between individual emotional states and communication behaviors, followed by an in-depth exploration of their dynamic interplay.

Conclusions

By applying phenomenography to preoperative communication research, this study identified multiple interaction patterns between emotions and communication behaviors. Emotions trigger diverse communication actions, such as information-seeking and opinion-sharing, fostering deeper dialogue. Simultaneously, communication methods, content, and outcomes significantly influence emotional states. From the perspective of individual patient experiences, the symbiotic relationship between emotions and communication behaviors provides medical teams and communication designers with a more holistic framework—particularly in addressing emotional contexts and lived experiences—offering actionable insights for optimizing preoperative communication strategies.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Yuanyuan Kang
AU  - Jingxian Xu
PY  - 2025
DA  - 2025/07/10
TI  - Exploring the Emotion-Information Behavior Interaction in Preoperative Communication: A Phenomenographic Study and Design Strategies
BT  - Proceedings of the 2025 11th International Conference on Humanities and Social Science Research（ICHSSR 2025)
PB  - Atlantis Press
SP  - 1288
EP  - 1295
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-440-2_145
DO  - 10.2991/978-2-38476-440-2_145
ID  - Kang2025
ER  -