Proceedings of the 3rd International Conference on Law, Economics & good Governance (ICLAW 2025)

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A Novel Concept of Simple and Fast Dispute Resolution for E-Commerce and Digital Transactions

Authors
Douglas Napitupulu1, *, Adi Sulistiyono1, Isharyanto Isharyanto1
1Faculty of Law, Universitas Sebelas Maret, Surakarta, Indonesia Jl. Ir Sutami No.36, Kec. Jebres, Kota Surakarta, Jawa Tengah, Indonesia, 57126
*Corresponding author. Email: douglasnapitupulu@student.uns.ac.id
Corresponding Author
Douglas Napitupulu
Available Online 29 December 2025.
DOI
10.2991/978-2-38476-519-5_8How to use a DOI?
Keywords
e-commerce; digital dispute; electronic trial; and access to justice
Abstract

The growth of e-commerce in Indonesia has opened up huge opportunities for digital economic growth. However, it has also created legal challenges, especially in terms of quick and efficient dispute resolution. The high number of consumer complaints shows that the public does not really trust online transaction systems. This article examines the legal framework in e-commerce transactions and proposes an ideal dispute resolution concept with a legal approach that is responsive to technological advancements. The author highlights the importance of electronic trials as a modern solution to justice issues hindered by conventional mechanisms. However, the current e-court system has weaknesses in resolving e-commerce disputes, as the anonymous identity and unclear domicile of e-commerce merchants hinder consumers from filing lawsuits. Therefore, consumer protection approaches must provide information about the identity of e-commerce merchants. Using a normative approach through literature review and legal regulations, this paper recommends legal system reforms to support simple, swift, and fair e-commerce dispute resolution.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 3rd International Conference on Law, Economics & good Governance (ICLAW 2025)
Series
Advances in Social Science, Education and Humanities Research
Publication Date
29 December 2025
ISBN
978-2-38476-519-5
ISSN
2352-5398
DOI
10.2991/978-2-38476-519-5_8How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Douglas Napitupulu
AU  - Adi Sulistiyono
AU  - Isharyanto Isharyanto
PY  - 2025
DA  - 2025/12/29
TI  - A Novel Concept of Simple and Fast Dispute Resolution for E-Commerce and Digital Transactions
BT  - Proceedings of the 3rd International Conference on Law, Economics & good Governance (ICLAW 2025)
PB  - Atlantis Press
SP  - 79
EP  - 92
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-519-5_8
DO  - 10.2991/978-2-38476-519-5_8
ID  - Napitupulu2025
ER  -