The Dual Impact of Institutional Logic and Emotional Attachment on the Legitimacy of Digital Emotion Monitoring

DOI

10.2991/978-94-6239-758-3_2How to use a DOI?

Keywords

First Institutional Logic; Emotional Attachment; Digital Emotion Monitoring; Organizational Support

Abstract

The widespread application of digital sentiment monitoring in organizational governance is facing a profound legitimacy crisis. Employees may either comply passively under systemic pressure or accept temporarily out of emotional appeal, neither of which can sustainably support technological advancement. Existing domestic and international research remains confined within the dualistic opposition between technical rationality and power critique, failing to reveal the deeper causes of this predicament. This study finds that legitimacy is not a singular static concept, but rather the result of a dynamic synergy between institutional and emotional attachments within an organization and the internal identification they inspire. The framework further constructs legitimacy configurations and reveals the co-evolutionary mechanisms between institutions and emotions. This study not only provides an integrative theoretical lens to transcend the singular perspective of legitimacy research but also charts critical practical pathways for organizations to balance technological efficiency with humanistic care in digital governance, thereby building sustainable surveillance systems.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Xialian Liu
AU  - Rong Zheng
AU  - Yimeng Lai
AU  - Guoqiang Tang
PY  - 2026
DA  - 2026/09/08
TI  - The Dual Impact of Institutional Logic and Emotional Attachment on the Legitimacy of Digital Emotion Monitoring
BT  - Proceedings of the 2026 7th International Conference on Management Science and Engineering Management (ICMSEM 2026)
PB  - Atlantis Press
SP  - 4
EP  - 11
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-758-3_2
DO  - 10.2991/978-94-6239-758-3_2
ID  - Liu2026
ER  -