Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025)

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The Effect of Management Knowledge and Work Experience on Service Performance at The Bandung Government Office

Authors
Yayah Sutisnawati1, *, Hendra Mulya Raharjas1
1Universitas Komputer Indonesia, Jl. Dipati Ukur No.112-116, Bandung, Indonesia
*Corresponding author. Email: yayah@email.unikom.ac.id
Corresponding Author
Yayah Sutisnawati
Available Online 24 July 2025.
DOI
10.2991/978-94-6463-795-3_4How to use a DOI?
Keywords
Knowledge Management; Job Experience; Productivity
Abstract

This study is entitled the effect of knowledge management and work experience on the productivity of job training services at the bandung city manpower office. By using descriptive and verification analysis research methods consisting of multiple linear regression analysis, classical assumption test, correlation analysis, coefficient of determination and hypothesis testing by conducting t test for partial and f test for simultaneous. The population of this study was 55 employees using saturated samples where the total population was used as a sample. With data collection techniques through questionnaires the correlation test results show that knowledge management and work experience have a fairly strong relationship with productivity. The results of hypothesis testing state that knowledge management has a significant effect on productivity. work experience has a significant effect on productivity. Knowledge management and work experience have a significant effect on the productivity of job training services at the Bandung city manpower office.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
24 July 2025
ISBN
978-94-6463-795-3
ISSN
2352-5428
DOI
10.2991/978-94-6463-795-3_4How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Yayah Sutisnawati
AU  - Hendra Mulya Raharjas
PY  - 2025
DA  - 2025/07/24
TI  - The Effect of Management Knowledge and Work Experience on Service Performance at The Bandung Government Office
BT  - Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025)
PB  - Atlantis Press
SP  - 30
EP  - 41
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-795-3_4
DO  - 10.2991/978-94-6463-795-3_4
ID  - Sutisnawati2025
ER  -