Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025)

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The Influence of Visitor Management System Perception on Tourist Loyalty in Sports Tourism Destinations in South Sumatra and Bangka Belitung

Authors
Enos Julvirta1, *, Didik Susetyo1, Ahmad Maulana1
1Universitas Sriwijaya, Palembang, Indonesia
*Corresponding author. Email: enos.julvirta@unsri.ac.id
Corresponding Author
Enos Julvirta
Available Online 24 July 2025.
DOI
10.2991/978-94-6463-795-3_16How to use a DOI?
Keywords
Sport Tourism; Marketing; VMS
Abstract

This study examines how visitors’ perceptions of visitor management systems (VMS) shape loyalty in sports tourism destinations across South Sumatra and Bangka Belitung. Using a quantitative approach, primary data were gathered from tourists who visited these destinations and analyzed with Structural Equation Modeling (SEM). Results indicate that a positive VMS perception leads to higher tourist satisfaction, which in turn fosters greater loyalty. The findings suggest that strategic VMS implementation, featuring efficient crowd management and digital services, can significantly enhance the visitor experience. These improvements bolster satisfaction, increasing tourists’ likelihood to revisit and recommend the destination. This study contributes to the literature by offering insights into how perceived service efficiency, accessibility, and security can drive loyalty in sports tourism contexts. Destination managers are encouraged to optimize VMS to retain and expand their visitor base.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
24 July 2025
ISBN
978-94-6463-795-3
ISSN
2352-5428
DOI
10.2991/978-94-6463-795-3_16How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Enos Julvirta
AU  - Didik Susetyo
AU  - Ahmad Maulana
PY  - 2025
DA  - 2025/07/24
TI  - The Influence of Visitor Management System Perception on Tourist Loyalty in Sports Tourism Destinations in South Sumatra and Bangka Belitung
BT  - Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Economics, Business and Management Track (ICOBEST-EBM 2025)
PB  - Atlantis Press
SP  - 190
EP  - 195
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-795-3_16
DO  - 10.2991/978-94-6463-795-3_16
ID  - Julvirta2025
ER  -