Vulnerable Groups-Friendly Public Services of Indonesian Food and Drug Authority Regional Office in Bengkulu
- DOI
- 10.2991/978-2-38476-442-6_3How to use a DOI?
- Keywords
- Public Services; Vulnerable Groups; Indonesian Food and Drug Authority Regional Office in Bengkulu
- Abstract
Public services for vulnerable groups are an important aspect of governance that requires inclusivity and responsiveness. Vulnerable groups include children, the elderly, people with disabilities, as well as victims of natural disasters and victims of social disasters. This research examines the efforts of the Indonesian Food and Drug Authority Regional Office in Bengkulu (BPOM Bengkulu) in improving public services for marginalized communities. For this achievement, BPOM Bengkulu received an award from the Ministry of Administrative Reform and Bureaucratic Reform (Kemenpan RB) in 2024 for its excellence in providing services. This study uses observational analysis of Service Evaluation Results conducted by Kemenpan RB to assess the quality and effectiveness of public services provided. The results showed significant improvements in service inclusiveness and responsiveness, particularly in meeting the special needs of vulnerable groups. The research highlighted key factors that contributed to these improvements, including policy implementation, service design, and institutional commitment. The results suggest that strengthening public policies with a more inclusive approach is critical to sustaining and expanding such progress. Furthermore, the research underscores the broader implications of equitable public service delivery in promoting social justice and improving governance effectiveness. Strengthening institutional frameworks and policy interventions will be crucial in ensuring that public services remain accessible, adaptive and people-centered.
- Copyright
- © 2025 The Author(s)
- Open Access
- Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.
Cite this article
TY - CONF AU - Yunika Sary AU - Florentina Ratih Wulandari PY - 2025 DA - 2025/07/04 TI - Vulnerable Groups-Friendly Public Services of Indonesian Food and Drug Authority Regional Office in Bengkulu BT - Proceedings of the 8th International Conference on Business, Economics, Social Sciences, and Humanities - Humanities and Social Sciences Track (ICOBEST-HSS 2025) PB - Atlantis Press SP - 17 EP - 26 SN - 2352-5398 UR - https://doi.org/10.2991/978-2-38476-442-6_3 DO - 10.2991/978-2-38476-442-6_3 ID - Sary2025 ER -