Organizational Communication Governance in Indonesia’s Digital Bureaucracy: Institutional Transformation, Challenges, and Policy Implications

DOI

10.2991/978-2-38476-622-2_12How to use a DOI?

Keywords

digital transformation; organizational communication governance; communicative rationality; public sector; bureaucratic reform; Systematic Literature Review

Abstract

Indonesia’s public bureaucracy is undergoing digital transformation that extends beyond technological modernization to fundamental changes in organizational communication governance. This study examines how digital transformation reshapes organizational communication practices within public institutions and identifies the challenges and opportunities associated with these changes. Employing a Systematic Literature Review (SLR) guided by the PRISMA 2020 framework, this study synthesizes relevant scholarly literature on digital transformation, organizational communication governance, communicative rationality, and public sector reform. The findings indicate that digital technologies have expanded opportunities for transparency, collaboration, information exchange, and institutional responsiveness. However, hierarchical communication structures, uneven digital literacy, organizational resistance, and ethical challenges continue to constrain effective and participatory communication. The review further demonstrates that successful digital transformation depends not only on technological infrastructure but also on the development of an open, dialogic, adaptive, and learning-oriented organizational communication culture. The study contributes theoretically by integrating digital transformation, communication governance, and communicative rationality into a conceptual framework for understanding organizational adaptation in the public sector. Practically, the findings highlight the need for institutional policies that strengthen digital competencies, communication ethics, participatory practices, and collaborative organizational cultures to support transparent, responsive, and accountable public administration in Indonesia.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Anugrah Putri Amalia
AU  - Muh. Akbar
AU  - Jeanny Maria Fatimah
PY  - 2026
DA  - 2026/10/06
TI  - Organizational Communication Governance in Indonesia’s Digital Bureaucracy: Institutional Transformation, Challenges, and Policy Implications
BT  - Proceedings of the International Conference on Communication, Digital Ecosystem, and Society (ICODES 2026)
PB  - Atlantis Press
SP  - 173
EP  - 186
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-622-2_12
DO  - 10.2991/978-2-38476-622-2_12
ID  - Amalia2026
ER  -