The Impact of National Logistics Ecosystem Policy on Indonesia’s Logistics Service Performance: The Roles of Human Resources Competency and Digitalization

DOI

10.2991/978-94-6239-656-2_13How to use a DOI?

Keywords

National Logistics Ecosystem; logistics service performance; human resource competencies; digitalization; sustainability

Abstract

This study investigates the impact of the National Logistics Ecosystem (NLE) policy implementation on logistics service performance in Indonesia, emphasizing the mediating role of human resource (HR) competencies and the moderating effect of digitalization on sustainable economic development. Indonesia is the world’s largest archipelagic country and faces its own set of logistics challenges. For instance, logistics costs are high (14.29% of GDP), and the country is 57th out of 139 in the Logistics Performance Index. The NLE policy’s goal is to make logistics processes easier by integrating systems and going digital. A sequential explanatory mixed-method approach was utilized, comprising 378 quantitative respondents and 20 qualitative key informants. The data were examined through structural equation modelling and thematic analysis. The results show that the quality of logistics policy governance and industry competition both have a positive effect on the logistics ecosystem’s ability to innovate and its operational efficiency. This, in turn, improves the performance of logistics services. The implementation of NLE greatly enhances HR competencies, acting as a mediator in this relationship. Digitalization and the maturity of the digital ecosystem partially mitigate these effects, whereas receptiveness to global best practices does not exhibit significant moderation. Qualitative findings indicate obstacles such as inadequate system readiness, deficiencies in HR expertise, bureaucratic complexities, inconsistent infrastructure, and technical issues, including subpar user interfaces and system interruptions. Suggestions include strengthening HR through training and certification, making infrastructure development fairer, simplifying regulations, improving system integration and real-time monitoring, and making public services more user-friendly. This study enhances theoretical frameworks by integrating policy implementation theory, the resource-based view, and innovation diffusion theory, while also offering empirical guidance for optimizing the implementation of the National Logistics Ecosystem (NLE) to foster Indonesia’s sustainable economic development.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ibnu Romadhona
AU  - Rully Indrawan
PY  - 2026
DA  - 2026/04/24
TI  - The Impact of National Logistics Ecosystem Policy on Indonesia’s Logistics Service Performance: The Roles of Human Resources Competency and Digitalization
BT  - Proceedings of the 4th International Conference on Management and Business (ICOMB 2025)
PB  - Atlantis Press
SP  - 157
EP  - 179
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-656-2_13
DO  - 10.2991/978-94-6239-656-2_13
ID  - Romadhona2026
ER  -