Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Engineering Applied Science 2025 (ICOSTAS-EAS 2025)

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Digital Letter Service System for Public Administration in Pejeruk Subdistrict, Mataram City

Authors
Made Pradnyana Ambara1, *, Sri Andriati Asri1, I Gede Teguh Satya Dharma1
1Information Technology Department, Politeknik Negeri Bali, Bali, Indonesia
*Corresponding author. Email: pradnyana_ambara@pnb.ac.id
Corresponding Author
Made Pradnyana Ambara
Available Online 31 October 2025.
DOI
10.2991/978-94-6463-878-3_48How to use a DOI?
Keywords
Information Systems; Laravel Framework; System Design and Development
Abstract

Local governments deliver essential public services, including civil registration, licensing, and social welfare programs. However, many processes remain manual and paper-based, resulting in prolonged service times, overcrowded queues, and increased operational costs. This study examines the development and implementation of a digital letter service system for public administration in Pejeruk Subdistrict, Mataram City. The proposed system centralizes document handling, automates repetitive tasks, and provides transparent, real-time tracking of service requests. Transitioning from paper-based workflows to an integrated digital platform minimizes human errors, accelerates processing times, and enables staff to focus on strategic and community-oriented initiatives. The system design features responsive mobile layouts, real-time status notifications, embedded user support resources, and robust monitoring tools to enhance transparency and facilitate continuous service optimization. Evaluation results demonstrate significant improvements in workflow efficiency and substantial reductions in manual data-entry errors.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Engineering Applied Science 2025 (ICOSTAS-EAS 2025)
Series
Advances in Engineering Research
Publication Date
31 October 2025
ISBN
978-94-6463-878-3
ISSN
2352-5401
DOI
10.2991/978-94-6463-878-3_48How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Made Pradnyana Ambara
AU  - Sri Andriati Asri
AU  - I Gede Teguh Satya Dharma
PY  - 2025
DA  - 2025/10/31
TI  - Digital Letter Service System for Public Administration in Pejeruk Subdistrict, Mataram City
BT  - Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Engineering Applied Science 2025 (ICOSTAS-EAS 2025)
PB  - Atlantis Press
SP  - 431
EP  - 440
SN  - 2352-5401
UR  - https://doi.org/10.2991/978-94-6463-878-3_48
DO  - 10.2991/978-94-6463-878-3_48
ID  - Ambara2025
ER  -