Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024)

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Green Action Practices of Front Office Department at Marriot Hotels in Bali

Authors
Made Ruki1, I Gde Agus Jaya Sadguna1, *
1Hospitality Study Program, Politeknik Negeri Bali, Badung, Bali, Indonesia
*Corresponding author. Email: jayasadguna@pnb.ac.id
Corresponding Author
I Gde Agus Jaya Sadguna
Available Online 31 December 2024.
DOI
10.2991/978-94-6463-622-2_37How to use a DOI?
Keywords
Front Office Department; Green Action Practices; Marriott Hotels In Bali
Abstract

This study investigates the green action practices implemented by the Front Office Department at Marriott Hotels in Bali, highlighting their role in promoting sustainable tourism. As the first point of contact for guests, the Front Office Department plays a crucial role in shaping visitors’ perceptions and encouraging eco-friendly behaviors. The research employs a qualitative approach, including in-depth interviews with front office staff and leaders, observations, and document analysis. Key green practices identified include energy-saving initiatives, waste-reduction programs, and the use of eco-friendly materials and technologies. Results indicate that Marriott’s Front Office Department significantly contributes to the hotel’s overall sustainability goals by fostering a culture of environmental responsibility among staff and guests. The findings provide valuable insights for other hospitality businesses aiming to implement or enhance their green action practices. This research underscores the importance of the front office in driving sustainability efforts and offers practical recommendations for integrating eco-friendly strategies in daily operations, thereby advancing the broader goals of sustainable tourism in Bali.

Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
31 December 2024
ISBN
978-94-6463-622-2
ISSN
2352-5428
DOI
10.2991/978-94-6463-622-2_37How to use a DOI?
Copyright
© 2024 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Made Ruki
AU  - I Gde Agus Jaya Sadguna
PY  - 2024
DA  - 2024/12/31
TI  - Green Action Practices of Front Office Department at Marriot Hotels in Bali
BT  - Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2024 (ICoSTAS-SAS 2024)
PB  - Atlantis Press
SP  - 336
EP  - 344
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-622-2_37
DO  - 10.2991/978-94-6463-622-2_37
ID  - Ruki2024
ER  -