Optimizing Hospitality Employee Performance in Bali: The Role of Training, Incentives, Organizational Culture, and Employee Engagement

DOI

10.2991/978-94-6463-882-0_25How to use a DOI?

Keywords

Employee Engagement; Employee Performance; Incentives; Organizational Culture; Training

Abstract

This study aims to analyze the effect of training, incentives, organizational culture, and employee engagement on employee performance in the hospitality industry in Bali, both partially and simultaneously. The background of this study is based on the importance of human resource management in improving the competitiveness and quality of hotel services. The study uses a quantitative approach with multiple linear regression analysis techniques. The sample in this study consisted of 134 hotel employees in Bali, selected using a simple random sampling technique. The results of the analysis show that training has a positive and significant effect on improving employee competence. Incentives, including financial, non-financial, and social ones, also encourage work motivation and productivity. A strong organizational culture plays a role in creating a conducive work environment and increasing employee loyalty. Meanwhile, employee engagement has been shown to be an important factor in strengthening employee commitment and performance. Simultaneously, these four variables have a significant effect on employee performance. These findings confirm that an integrated HR management approach is essential in the hospitality industry. Hotel management is advised to develop training strategies, fair incentive systems, build a positive organizational culture, and increase employee engagement sustainably.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ni Wayan Merry Nirmala Yani
AU  - Ni Nyoman Sri Astuti
AU  - Putu Tika Virginiya
PY  - 2025
DA  - 2025/11/14
TI  - Optimizing Hospitality Employee Performance in Bali: The Role of Training, Incentives, Organizational Culture, and Employee Engagement
BT  - Proceedings of the International Conference on Sustainable Green Tourism Applied Science - Social Applied Science 2025 (ICOSTAS-SAS 2025)
PB  - Atlantis Press
SP  - 211
EP  - 220
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-94-6463-882-0_25
DO  - 10.2991/978-94-6463-882-0_25
ID  - Yani2025
ER  -