Innovative Financial Practices: A Quantitative Analysis of Bank-wise Mobile Banking Usage in India

DOI

10.2991/978-94-6463-872-1_53How to use a DOI?

Keywords

Mobile Banking; Internet Banking; Digital Banking; RBI

Abstract

This research offers a nuanced exploration of mobile banking adoption and transaction patterns across different categories of Indian banks, grounded in data for December 2024. Employing descriptive and comparative analysis, the study uncovers significant disparities in transaction volumes, values, and active user engagement, shedding light on the uneven growth of digital banking in India. Public Sector Banks (PSBs) and Private Sector Banks emerge as leaders, collectively processing over 90% of the total transaction value, while smaller entities like Regional Rural Banks (RRBs) and District Central Cooperative Banks (DCCBs) lag behind in digital integration. The analysis reveals a strong positive correlation (0.96) between transaction volume and value, indicating effective digital adoption among major banks. However, weaker correlations observed in Scheduled State Cooperative Banks and RRBs highlight inconsistent user engagement, hinting at barriers such as digital illiteracy, infrastructure challenges, and customer reluctance. Interestingly, Local Area Banks exhibit the highest average transaction value, suggesting a niche, high-value clientele, while Payments Banks cater to a broad user base with frequent, low-value transactions. These contrasting patterns reflect the varied roles of banks in India’s evolving digital economy. The study concludes that while mobile banking has transformed financial access, achieving deeper digital inclusion remains a challenge. Addressing adoption barriers, enhancing digital literacy, and refining policy frameworks could bridge these gaps, driving a more inclusive and robust mobile banking ecosystem. Future research should delve into these dynamics to support targeted interventions for sustainable digital growth. The findings offer valuable insights for policymakers and banking institutions aiming to expand digital financial inclusion.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Ruhi Mahajan
AU  - Swati Shrivastava
AU  - Nitish Kumar Minz
PY  - 2025
DA  - 2025/11/04
TI  - Innovative Financial Practices: A Quantitative Analysis of Bank-wise Mobile Banking Usage in India
BT  - Proceedings of the 2nd International Conference on Sustainable Business Practices and Innovative Models (ICSBPIM-2025)
PB  - Atlantis Press
SP  - 854
EP  - 876
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-872-1_53
DO  - 10.2991/978-94-6463-872-1_53
ID  - Mahajan2025
ER  -