Digital Inclusive Governance: Theoretical Connotation, Practical Dilemma and Promotion Path-- Analysis Based on the Practice of “One Network” of Government Services

DOI

10.2991/978-94-6239-701-9_94How to use a DOI?

Keywords

digital inclusiveness; government services; one-stop online processing; digital government construction; government innovation

Abstract

Digital inclusiveness construction is an important component supporting the construction of digital government. This article takes the practice of China’s government services “one-stop online processing” as the starting point, and analyzes the core issue of digital inclusiveness governance in the digital era. The article mainly starts from the dimensions of inclusive access, inclusive use, and inclusive results, and through clarifying the theoretical connotation of digital inclusiveness governance, analyzing its logical evolution, and focusing on analyzing the three major dilemmas it faces in the “one-stop online processing” practice: the contradiction between efficiency priority and fairness inclusiveness; the paradox between technological empowerment and digital exclusion; and the structural contradiction of bureaucratic inertia and collaborative barriers. Finally, from the perspectives of institutional construction, inclusive design, and collaborative governance, it aims to solve the contradictions specifically.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Shilan Zhong
PY  - 2026
DA  - 2026/07/30
TI  - Digital Inclusive Governance: Theoretical Connotation, Practical Dilemma and Promotion Path-- Analysis Based on the Practice of “One Network” of Government Services
BT  - Proceedings of the 2026 11th International Conference on Social Sciences and Economic Development (ICSSED 2026)
PB  - Atlantis Press
SP  - 925
EP  - 932
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6239-701-9_94
DO  - 10.2991/978-94-6239-701-9_94
ID  - Zhong2026
ER  -