Proceedings of the 2025 5th International Conference on Informatization Economic Development and Management (IEDM 2025)

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How User Learning Behavior Affects Answer Quality in Online Q&A Communities?

Authors
Yinzhi Luo1, Feng Hu1, *, Jianmei Xiao2
1Beijing University of Technology, Beijing, 100124, China
2University of Sheffield, Sheffield, United Kingdom
*Corresponding author. Email: luoyinzhi01@emails.jut.edu.cn
Corresponding Author
Feng Hu
Available Online 26 May 2025.
DOI
10.2991/978-94-6463-724-3_21How to use a DOI?
Keywords
Online Q&A Community; User Learning Behavior; Answer Quality; Social Cognitive Theory; SBERT Model
Abstract

The quality of answers in online Q&A communities is essential for their sustainable development. Existing research has mainly focused on factors such as answer features, user characteristics, and community mechanisms, but the impact of user learning behavior on answer quality remains underexplored. This study, based on data from the Zhihu platform, applies social cognitive theory and the SBERT model to calculate the semantic similarity between answers. By quantifying user learning behavior, the study examines how it affects answer quality. The results show a negative correlation between user learning behavior and answer quality, primarily due to content homogeneity and a lack of innovation. Information entropy moderates this relationship, with higher entropy mitigating the negative effects of learning behavior and improving answer quality. This study introduces a new definition of user learning behavior and offers a quantitative method, providing theoretical support and practical recommendations for improving the answer recommendation system and user experience on online Q&A platforms.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the 2025 5th International Conference on Informatization Economic Development and Management (IEDM 2025)
Series
Advances in Economics, Business and Management Research
Publication Date
26 May 2025
ISBN
978-94-6463-724-3
ISSN
2352-5428
DOI
10.2991/978-94-6463-724-3_21How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Yinzhi Luo
AU  - Feng Hu
AU  - Jianmei Xiao
PY  - 2025
DA  - 2025/05/26
TI  - How User Learning Behavior Affects Answer Quality in Online Q&A Communities?
BT  - Proceedings of the 2025 5th International Conference on Informatization Economic Development and Management (IEDM 2025)
PB  - Atlantis Press
SP  - 206
EP  - 215
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-724-3_21
DO  - 10.2991/978-94-6463-724-3_21
ID  - Luo2025
ER  -