Navigating the Digital Era: Challenges and Innovations Shaping the Future of Administration

DOI

10.2991/978-2-38476-549-2_15How to use a DOI?

Keywords

Digital Transformation; Technology Infrastructure; Digital Skills; Business Automation; Data-driven Decision Making

Abstract

Digital transformation has become a critical element in the business world, impacting the way companies operate, interact with customers, and manage data. However, the process of adapting to new technologies still faces various challenges, such as infrastructure unpreparedness, data privacy issues, skills gaps in the workforce, and reliance on third-party service providers. This research aims to identify the main challenges that companies face in the implementation of digital transformation, as well as the innovations adopted to overcome these barriers and their impact on operational efficiency, decision-making, and relationships with customers. The results show that infrastructure unpreparedness and skills gaps are the main obstacles in the digitalization process, but innovations such as the use of digital collaboration tools, automation, and ERP system integration have helped companies to optimize operations. In addition, digital transformation improves efficiency, data-driven decision-making, and strengthens interactions with customers. The implications of this research provide guidance for companies in designing and implementing effective digital transformation strategies, as well as addressing existing challenges. Companies need to invest in infrastructure, digital skills training, and risk management to maximize the potential of digital technologies in supporting growth and competitiveness in the global market.

Copyright

© 2026 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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TY  - CONF
AU  - Diana Diana
AU  - Frendly Albertus
AU  - Salasiah Salasiah
AU  - Erisa Putri Khalifah
PY  - 2026
DA  - 2026/03/09
TI  - Navigating the Digital Era: Challenges and Innovations Shaping the Future of Administration
BT  - Proceedings of the International Conference on Multidisciplinary Issues (INCOMI 2025)
PB  - Atlantis Press
SP  - 186
EP  - 199
SN  - 2352-5398
UR  - https://doi.org/10.2991/978-2-38476-549-2_15
DO  - 10.2991/978-2-38476-549-2_15
ID  - Diana2026
ER  -