Assessing the Effectiveness of Homestay Feedback Mechanisms on Customer Satisfaction in West Jaintia Hills, Meghalaya

DOI

10.2991/978-94-6463-799-1_8How to use a DOI?

Keywords

Homestay; feedback mechanisms; customer satisfaction; rural tourism; West Jaintia Hills; Meghalaya

Abstract

The effect of homestay feedback systems on patron satisfaction in West Jaintia Hills, Meghalaya, is examined in this study. It describes how feedback response systems and customer satisfaction relate to homestays in rural tourism. The results show that customer satisfaction is significantly increased by common feedback systems, which are based on frequent communication, timely grievance resolution, and consideration of client suggestions. This study has brought attention to the significance of cultural awareness and individualized care in homestays throughout Meghalaya’s West Jaintia Hills. This study has yielded results for efficient feedback systems in homestays to help with client happiness and loyalty. The quality of rural tourism in Meghalaya can be improved by guesthouse managers, owners, and policymakers using these insights. This qualitative study’s primary goal is to investigate how homestay feedback mechanisms affect patron satisfaction in West Jaintia Hills, Meghalaya. The subjective viewpoints and experiences of homestay customers will be revealed, aiding in the analysis of the elements that affect patron happiness in homestays. Deep interviews were used to define important satisfaction criteria, such as cultural participation, customized attention, and local authenticity. Both understanding homestay visitor happiness and developing policies aimed at enhancing rural travel are aided by the findings, which also help to improve the quality of rural tourist services. The main objective of the study is to understand the relationship between feedback systems and customer satisfaction with regard to homestays in the setting of rural tourism.

Copyright

© 2025 The Author(s)

Open Access

Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Download article (PDF)

TY  - CONF
AU  - Nagy Asiad Son Langstang
AU  - Trilochan Kumar
PY  - 2025
DA  - 2025/08/13
TI  - Assessing the Effectiveness of Homestay Feedback Mechanisms on Customer Satisfaction in West Jaintia Hills, Meghalaya
BT  - Proceedings of the 2nd International Conference on Innovation and Regenerative Trends in Tourism and Hospitality Industry (IRTTHI 2025)
PB  - Atlantis Press
SP  - 74
EP  - 89
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-799-1_8
DO  - 10.2991/978-94-6463-799-1_8
ID  - Langstang2025
ER  -