Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)

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Assessment of Performance Aspects of Tanjung Api-Api Crossing Port Services

Authors
Broto Priyono1, *, Novi Tri Susanto1, Vita Permatasari1, Wijianto Wijianto1, Muhammad Abim1
1Politeknik Transportasi Sungai, Danau dan Penyeberangan Palembang, Palembang, Indonesia
*Corresponding author. Email: broto_prie@yahoo.com
Corresponding Author
Broto Priyono
Available Online 16 September 2025.
DOI
10.2991/978-94-6463-843-1_10How to use a DOI?
Keywords
Port Service Performance; number of customers; customer satisfaction index; ferry port
Abstract

Ferry transport ports are places where the loading and unloading, departure and arrival processes of ships are carried out. The number of passengers and vehicles using ferry ports continues to increase, creating major challenges for port managers. The Tanjung Api-Api Ferry Port, Banyuasin Regency, connects South Sumatra Province with the Bangka Belitung Islands Province via the Muntok Regency Port. West Bangka (Marissa, 2018). The distance from the Tanjung Api-Api Ferry Harbor to the Muntok Ferry Harbor is around 30 miles with a travel time of approximately 3 hours (Marissa, 2018). The number of passengers and vehicles using the ferry port continues to increase from the previous year. This creates a big challenge for port managers in maintaining performance and meeting the increasingly high needs of the community. The aim of this research is to determine the service performance aspects of the Tanjung Api-Api ferry port. The type of research carried out was descriptive quantitative and the analysis method carried out was based on the Director General of Land Transportation Regulation No. KP DRJD 539 of 2022. The results of the research show that the service performance of the Tanjung Api-api ferry port consists of the number of customers factor and the customer satisfaction index value is “Very Good”. So the overall score for the Service Performance Aspect of the Tanjung Api-api Ferry Port is 86.55, meaning “Very Good”.

Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

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Volume Title
Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)
Series
Advances in Economics, Business and Management Research
Publication Date
16 September 2025
ISBN
978-94-6463-843-1
ISSN
2352-5428
DOI
10.2991/978-94-6463-843-1_10How to use a DOI?
Copyright
© 2025 The Author(s)
Open Access
Open Access This chapter is licensed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International License (http://creativecommons.org/licenses/by-nc/4.0/), which permits any noncommercial use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made.

Cite this article

risenwbib
TY  - CONF
AU  - Broto Priyono
AU  - Novi Tri Susanto
AU  - Vita Permatasari
AU  - Wijianto Wijianto
AU  - Muhammad Abim
PY  - 2025
DA  - 2025/09/16
TI  - Assessment of Performance Aspects of Tanjung Api-Api Crossing Port Services
BT  - Proceedings of the International Conference of Inland Water and Ferries Transport Polytechnic of Palembang on Law, Economic and Management (IWPOSPA-LEM 2024)
PB  - Atlantis Press
SP  - 99
EP  - 110
SN  - 2352-5428
UR  - https://doi.org/10.2991/978-94-6463-843-1_10
DO  - 10.2991/978-94-6463-843-1_10
ID  - Priyono2025
ER  -